Client Services Coordinator — Remote Support & Growth Path

Arthur J. Gallagher & Co. (AJG); City of Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Work from Home

Career growth

Parental leave

Wellbeing programs

Staff discounts

Job summary

Gallagher Bassett is seeking a Client Services Coordinator to provide administrative and coordination support across the Client Services function. You’ll help keep client information organized, responsive, and well-prepared for relationship management.

You will manage data entry, maintain CRM data in Salesforce, and assist in tender responses and reporting. Strong Excel skills and customer-facing communication are essential in a fast-paced environment.

Qualifications

• Proven experience as an administrative assistant or similar role.
• Proficient in Excel and data analysis.
• Experience with CRM systems, preferably Salesforce.
• Excellent organisational and time management skills.
• Strong communication with clients and internal teams.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Assist Client Services team in managing client accounts and data entry.
• Coordinate Victorian tender responses with inputs from SMEs.
• Maintain Salesforce CRM with accurate client information.
• Utilise Excel and database tools to collect and analyze data.
• Prepare presentations and client reports.
• Organise meetings, conferences and events.
• Respond to client inquiries with professional service.

Skills

Administrative support

Data analysis

Time management

Communication

Tools

Excel

Salesforce

Job description

Gallagher Bassett is seeking a Client Services Coordinator to provide administrative and coordination support across the Client Services function. You’ll help keep client information organized, responsive, and well-prepared for relationship management.

You will manage data entry, maintain CRM data in Salesforce, and assist in tender responses and reporting. Strong Excel skills and customer-facing communication are essential in a fast-paced environment.