Client Services Coordinator

Gallagher Bassett; City of Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Work from Home

Career growth

Parental leave

Wellbeing program

Staff discounts

Job summary

Gallagher Bassett is hiring a Client Services Coordinator in Melbourne to deliver top-notch service across the client base. You’ll coordinate administrative tasks, maintain client records, and help prepare reports and presentations to support client relationships.

You’ll work in a flexible environment with work-from-home options, collaborating with a fast-paced team to ensure a smooth client experience and exceptional service delivery.

Qualifications

• Proven experience as an administrative assistant or in a similar role.
• Proficient in Microsoft Excel and data handling.
• Experience with CRM systems, preferably Salesforce.
• Strong organisational, time management and communication skills.
• Ability to work independently and within a fast-paced team.

Responsibilities

• Assist Client Services in managing and maintaining client information and reports.
• Coordinate Victorian tender responses with inputs from subject matter experts.
• Maintain Salesforce CRM with accurate client data.
• Utilise Excel and databases to collect, organise and analyse data.
• Support preparation of client reports and presentations.
• Organise meetings, conferences and events and respond to inquiries.

Skills

Administrative experience

Excel proficiency

CRM experience

Data analysis

Organisational skills

Communication skills

Problem solving

Team collaboration

Tools

Salesforce

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

We have an exciting new opportunity for a Client Services Coordinator to join our Client Services team. You will provide general administrative and coordination support across the Client Services function, to ensure we provide exceptional service and client experience to both current and potential clients.

You will play a key role helping the team stay organised, responsive and well prepared in its management of client relationships.

How You’ll Make An Impact

• Assist the Client Services team in managing and maintaining client account information, including data entry, updating customer information, and generating reports
• Coordinate Victorian tender responses, including inputs from subject matter experts
• Maintain and update the customer relationship management (CRM) system, Salesforce, with accurate and up-to-date client information
• Utilise Excel and other database tools to collect, organize and analyse data
• Support the Client Services team in preparing presentations, client reports etc
• Assist in the preparation and organization of meetings, conferences, and events
• Respond to client inquiries and provide exceptional customer service, addressing any concerns or issues promptly and professionally

About You

• Proven experience as an administrative assistant or in a similar role, preferably in a claims, sales or client services environment
• Proficient in Microsoft Excel and other database tools, with the ability to analyse and manipulate data effectively
• Experience with customer relationship management (CRM) systems, preferably Salesforce
• Excellent organisational and time management skills, with the ability to prioritize tasks and meet deadlines
• Strong attention to detail and accuracy, ensuring data integrity and quality
• Exceptional communication skills, both written and verbal, with the ability to interact professionally with clients and internal teams
• Strong problem-solving skills, with the ability to think critically and propose effective solutions
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

What We Can Offer You

• Attractive remuneration packaging & flexible work arrangements including Work from Home
• Opportunities for career growth and professional development
• Paid Parental Leave, Reproductive leave, birthday leave and purchased lifestyle leave packages
• A friendly, collaborative and supportive working environment
• A dedication to your wellbeing through our fitness passport, peer support program, corporate health insurance discounts and wellness programs
• Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more!

If this opportunity interests you, we'd love to hear from you!

To be considered for this opportunity, you must have the right to live and work in Australia at the time of application. Please note that agency applications will not be considered for this position