Client Services Coordinator — NDIS Onboarding & Support

Karingal; Perth; Hybrid; AUD 76.000 - 82.000; Vollzeit

Benefits dieser Stelle

Salary packaging

Discounts

University study discount

Wellbeing support

Referral bonus

Zusammenfassung

genU is looking for an organised and people-focused Client Services Coordinator to support people accessing our disability and aged care services in Perth. You’ll guide clients from enquiry through onboarding and service coordination, providing clear information about support options.

You’ll coordinate intake and onboarding, prepare quotes, help clients understand NDIS funding, maintain client data, and work with delivery, scheduling and finance teams to keep services running smoothly.

Qualifikationen

• A relevant qualification in human services, health or similar.
• Knowledge of the NDIS and/or aged care frameworks.
• Strong organisational and administrative skills.
• Good computer literacy and data management skills.
• Excellent communication and interpersonal skills with clients and families.

Aufgaben

• Coordinate client intake and onboarding, ensuring accurate documentation and timely service activation.
• Prepare service quotes aligned with funded plans and client goals.
• Support clients and families to understand NDIS, aged care and other funding options.
• Assist clients throughout their service journey, from intake through to plan management and exit.
• Maintain accurate client data and service information across systems.
• Work closely with Service Delivery Leads, scheduling teams, and finance teams to ensure services run smoothly.
• Build positive relationships with clients, families and key stakeholders.

Kenntnisse

Organisational skills

Administrative skills

Communication skills

Data management

Client-facing

Ausbildung

Relevant qualification in human services/health or similar

Knowledge of NDIS and/or aged care frameworks

Jobbeschreibung

genU is looking for an organised and people-focused Client Services Coordinator to support people accessing our disability and aged care services in Perth. You’ll guide clients from enquiry through onboarding and service coordination, providing clear information about support options.

You’ll coordinate intake and onboarding, prepare quotes, help clients understand NDIS funding, maintain client data, and work with delivery, scheduling and finance teams to keep services running smoothly.