Case Manager / Service Coordinator – NDIS & Aged Care

APTOS; Gold Coast City; On-site; AUD 70,000 - 100,000; Full time

Job summary

APTOS on the Gold Coast is seeking a reliable Case Manager / Service Coordinator to join our on-site team. You will manage individual cases and coordinate daily services, acting as the primary contact for clients, families and support workers to ensure care remains consistent and high quality.

You will develop care plans, review risk assessments, and liaise with health professionals and providers. This role focuses on person-centred care and safeguarding, with roster coordination and staff

Qualifications

• Experience in case management, service coordination or care coordination within disability, aged care or community services.
• A relevant qualification in Community Services, Disability, Aged Care, Social Work, Nursing or a related field, or equivalent relevant experience.

Responsibilities

• Build positive relationships with clients, families and representatives.
• Coordinate client onboarding, assess service needs and organise appropriate supports.
• Develop, maintain and review care plans and risk assessments in collaboration with clients and professionals.
• Monitor client wellbeing, satisfaction and changing support needs.
• Coordinate services in line with client preferences, goals, service agreements and funding.
• Liaise with support coordinators, health professionals, plan managers and other providers.
• Prepare and maintain rosters, arrange shift coverage and communicate changes promptly.
• Match support workers to clients' needs and skills.
• Ensure staff have access to current care plans and risk assessments.
• Provide day-to-day guidance to support workers and elevate concerns appropriately.

Skills

Case management

Service coordination

Care coordination

Organisational skills

Client communication

Microsoft Office

Rostering software

Education

Community Services qualification

Disability/Aged Care qualification

Tools

Client management systems

Rostering software

Job description

Case Manager / Service Coordinator – NDIS & Aged Care

We are looking for a reliable and highly organised Case Manager / Service Coordinator to join our on-site Gold Coast team. Someone who is passionate about supporting others, takes ownership of their responsibilities and is committed to delivering consistent, high-quality care. You will be a key point of contact for clients, families and support workers, combining individual case management with the practical coordination of daily services. From welcoming new clients and reviewing care arrangements to organising rosters and responding to changing needs, your work will help ensure clients feel heard and supported, and staff feel informed and prepared. Working closely with management and administration, you will help maintain continuity of care, strengthen relationships and improve how we deliver our services.

Key responsibilities

• Build positive relationships with clients, families and representatives.


• Coordinate client onboarding, assess service needs and organise appropriate supports.


• Develop, maintain and review care plans and risk assessments in collaboration with clients and relevant professionals, within your role and qualifications.


• Monitor client wellbeing, satisfaction and changing support needs.


• Coordinate services in line with client preferences, goals, service agreements and available funding.


• Liaise with support coordinators, health professionals, plan managers and other providers.


• Prepare and maintain rosters, arrange shift coverage and communicate changes promptly.


• Match support workers to clients' needs, preferences and required skills.


• Ensure staff have access to current care plans, risk assessments and support instructions.


• Provide day-to-day guidance to support workers and elevate concerns appropriately.

About you

• Experience in case management, service coordination or care coordination within disability, aged care or community services.


• A relevant qualification in Community Services, Disability, Aged Care, Social Work, Nursing or a related field, or equivalent relevant experience.


• Understanding of person-centred care, client choice, informed consent, dignity of risk and safeguarding.


• Working knowledge of relevant NDIS Practice Standards and aged care quality requirements.


• Experience coordinating care plans, client reviews and service arrangements.


• Strong organisational skills, with the ability to manage competing priorities and last-minute roster changes.


• Clear, respectful communication and a calm approach to resolving concerns.


• Confidence using client management systems, rostering software, Microsoft Office and email.


• Australian work rights and availability to work on-site during the stated hours.


• A current NDIS Worker Screening Clearance.

About us

APTOS is a registered NDIS provider based on the Gold Coast, delivering personalised disability and aged care support services. We work closely with clients, their families and support networks to provide care that respects each person's choices, promotes independence and supports their wellbeing. Our work is built on trust, clear communication and consistent support. We take the time to understand each client and connect them with support workers who suit their needs and preferences. We also value our staff's contribution and support them through ongoing guidance, training and professional development.