Client Services Coordinator for NDIS & Aged Care

genU; Geelong; On-site; AUD 54,000 - 56,000; Full time

Benefits offered by this job

Salary packaging

Discounts at retailers

University Study Discount

Wellbeing support

Referral bonus

Job summary

genU in Geelong is seeking a Client Services Coordinator to guide clients from initial enquiry through onboarding and service coordination, providing clear information about support options and helping coordinate funded services.

You will maintain client data across systems, work with service delivery, scheduling and finance teams, and build positive relationships with families and key stakeholders to ensure a smooth journey.

Qualifications

• Knowledge of the NDIS and/or aged care frameworks.
• Strong organisational and administrative skills with the ability to manage multiple priorities.
• Good computer literacy and data management skills.
• Excellent communication and interpersonal skills when working with clients and families.

Responsibilities

• Coordinate client intake and onboarding, ensuring accurate documentation and timely service activation
• Prepare service quotes aligned with funded plans and client goals
• Support clients and families to understand NDIS, aged care and other funding options
• Assist clients throughout their service journey, from intake through to plan management and exit
• Maintain accurate client data and service information across systems
• Work closely with Service Delivery Leads, scheduling teams, and finance teams to ensure services run smoothly
• Build positive relationships with clients, families and key stakeholders

Skills

NDIS knowledge

Organisational skills

Data management

Communication skills

Education

Certificate III in Individualised Supports

Job description

genU in Geelong is seeking a Client Services Coordinator to guide clients from initial enquiry through onboarding and service coordination, providing clear information about support options and helping coordinate funded services.

You will maintain client data across systems, work with service delivery, scheduling and finance teams, and build positive relationships with families and key stakeholders to ensure a smooth journey.