Client Services Coordinator - Medicolegal

RediMed; Perth; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Professional development

Career progression

Team events

Employee Assistance Program

Birthday leave

Salary packaging options

Job summary

RediMedicoLegal in Joondalup, WA, is seeking a Client Services Coordinator to coordinate independent medical assessments and ensure a seamless experience for clients, specialists and examinees throughout the process.

Based in Joondalup with occasional Belmont travel, you will manage bookings, provide responsive phone and email support, handle scheduling, review documentation, liaise with external providers and support onboarding and telehealth locations.

Qualifications

• Minimum of three years’ experience in administration, coordination or customer service.
• Proficient with multiple computer systems and strong attention to detail.
• Excellent written and verbal communication; professional, customer-focused.

Responsibilities

• Coordinate independent medical assessments from booking through to completion.
• Deliver responsive and professional support to clients via phone and email.
• Manage appointment scheduling, rescheduling and cancellations.
• Review medical and claim documentation to ensure completeness and accuracy.
• Liaise with specialists, clients and external service providers to facilitate assessment requirements.
• Coordinate interpreters, medical attendants, audiology appointments and assessment locations when required.
• Support clients with portal access, onboarding and basic system guidance.
• Assist with onboarding and supporting telehealth and in-person assessment locations.
• Troubleshoot appointment and telehealth issues to minimise service disruptions.
• Provide administrative support across the broader team as required.
• Travel to our Belmont clinic on occasion to support business needs.

Skills

Administration

Coordination

Customer service

Multi-tasking

Communication

Education

Certificate III/IV in Business Administration

Tools

MS Office

CRM systems

Portal platforms

Job description

Job Description

Client Services Coordinator – Medicolegal

Joondalup, Perth WA

• Busy, varied role where no two days look quite the same
• Join a growing national medicolegal business
• Medical, workers’ compensation, insurance or related administration/customer service experience essential

About RediMedicoLegal

RediMedicoLegal (RML) is the specialist medicolegal division of RediMed, providing independent medical assessments and expert reports to insurers, employers, legal firms and other organisations across Australia. We are seeking an organised, proactive and customer-focused Client Services Coordinator to join our team. This role is ideal for someone who enjoys working in a fast-paced environment, learns systems quickly and takes pride in keeping processes running smoothly.

Based primarily in Joondalup, you will occasionally travel to our Belmont clinic to support operational requirements.

About the Role

Reporting to the Service Delivery Manager, you’ll play a key role in coordinating independent medical assessments and ensuring a seamless experience for clients, specialists and examinees throughout the assessment process.

This is a highly varied role that combines administration, customer service, coordination and problem-solving. You’ll manage multiple priorities throughout the day while maintaining a high level of accuracy and professionalism.

• Coordinate independent medical assessments from booking through to completion
• Deliver responsive and professional support to clients via phone and email
• Manage appointment scheduling, rescheduling and cancellations
• Review medical and claim documentation to ensure completeness and accuracy
• Liaise with specialists, clients and external service providers to facilitate assessment requirements
• Coordinate interpreters, medical attendants, audiology appointments and assessment locations when required
• Support clients with portal access, onboarding and basic system guidance
• Assist with onboarding and supporting telehealth and in-person assessment locations
• Troubleshoot appointment and telehealth issues to minimise service disruptions
• Provide administrative support across the broader team as required
• Travel to our Belmont clinic on occasion to support business needs

About You

You are a highly organised administrator who thrives in a busy environment and can confidently manage competing priorities without compromising attention to detail.

You are comfortable working across multiple systems, learning new processes and interpreting documentation to determine the next steps required.

To Be Successful in This Role You Will Have:

• A minimum of three years’ experience in administration, coordination or customer service
• Strong computer literacy and confidence using multiple systems simultaneously
• Excellent attention to detail and commitment to accuracy
• The ability to quickly understand and process detailed information
• Strong written and verbal communication skills
• A professional and customer-focused approach
• Excellent time management and organisational skills
• The ability to remain calm and effective in a fast-paced environment
• A proactive approach to problem solving
• A collaborative mindset and willingness to support team success

Experience within medicolegal services, workers’ compensation, insurance, healthcare, allied health or claims administration will be highly regarded.

A Certificate III or IV in Business Administration is desirable but not essential.

You will also need to hold, or be willing to obtain, a National Police Clearance.

You’ll EnjoyThis Role If You…

• Thrive in a busy and fast-moving environment
• Enjoy organising and coordinating multiple tasks at once
• Take ownership and follow tasks through to completion
• Have a keen eye for detail
• Enjoy building positive relationships with clients and stakeholders
• Are comfortable working with medical documentation and electronic files
• Like finding solutions and improving processes
• Value teamwork and supporting colleagues when needed

Why Join RediMedicoLegal?

• Opportunities for professional development and growth
• Career progression within a growing national organisation
• Supportive and collaborative team culture
• Regular social and team events
• Access to Employee Assistance Program (EAP) services, including financial wellbeing support
• Additional benefits including birthday leave and salary packaging options

If you’re looking for a rewarding role where you can make a meaningful contribution, build strong client relationships and become an integral part of a growing national team, we’d love to hear from you.