Medicolegal Client Services Coordinator — Fast-Paced Growth

RediMed; Perth; In loco; AUD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Professional development

Career progression

Team events

Employee Assistance Program

Birthday leave

Salary packaging options

Descrizione del lavoro

RediMedicoLegal in Joondalup, WA, is seeking a Client Services Coordinator to coordinate independent medical assessments and ensure a seamless experience for clients, specialists and examinees throughout the process.

Based in Joondalup with occasional Belmont travel, you will manage bookings, provide responsive phone and email support, handle scheduling, review documentation, liaise with external providers and support onboarding and telehealth locations.

Competenze

• Minimum of three years’ experience in administration, coordination or customer service.
• Proficient with multiple computer systems and strong attention to detail.
• Excellent written and verbal communication; professional, customer-focused.

Mansioni

• Coordinate independent medical assessments from booking through to completion.
• Deliver responsive and professional support to clients via phone and email.
• Manage appointment scheduling, rescheduling and cancellations.
• Review medical and claim documentation to ensure completeness and accuracy.
• Liaise with specialists, clients and external service providers to facilitate assessment requirements.
• Coordinate interpreters, medical attendants, audiology appointments and assessment locations when required.
• Support clients with portal access, onboarding and basic system guidance.
• Assist with onboarding and supporting telehealth and in-person assessment locations.
• Troubleshoot appointment and telehealth issues to minimise service disruptions.
• Provide administrative support across the broader team as required.
• Travel to our Belmont clinic on occasion to support business needs.

Conoscenze

Administration

Coordination

Customer service

Multi-tasking

Communication

Formazione

Certificate III/IV in Business Administration

Strumenti

MS Office

CRM systems

Portal platforms

Descrizione del lavoro

RediMedicoLegal in Joondalup, WA, is seeking a Client Services Coordinator to coordinate independent medical assessments and ensure a seamless experience for clients, specialists and examinees throughout the process.

Based in Joondalup with occasional Belmont travel, you will manage bookings, provide responsive phone and email support, handle scheduling, review documentation, liaise with external providers and support onboarding and telehealth locations.