Client Services Coordinator

Programmed GO; Greater Dandenong; On-site; AUD 55,000 - 75,000; Full time

Job summary

Programmed GO is seeking a Client Services Coordinator to join our team in Dandenong South. You will manage client relationships, respond to enquiries, and coordinate customer requirements to ensure timely delivery.

You will prepare reports and provide updates to clients and management, while collaborating with internal teams to resolve issues and drive service improvements. The role requires strong communication, organisational skills, and a proactive approach.

Qualifications

• Experience in customer service or client services.
• Excellent communication and relationship-building skills.
• Organised, proactive and able to manage competing priorities.
• Comfortable working independently and as part of a team.
• Proficient in Microsoft Word and Excel.
• Based in Dandenong South or willing to work onsite in Victoria.

Responsibilities

• Build and maintain strong relationships with clients and internal stakeholders.
• Manage day-to-day client enquiries and requests.
• Coordinate customer requirements and ensure commitments are delivered within agreed timeframes.
• Prepare reports and provide regular updates to clients and management.
• Work collaboratively with internal teams to resolve issues and identify solutions.
• Support projects, client transitions and training as required.
• Identify opportunities for process improvement and enhance customer service.
• Provide general support to the wider team when required.

Skills

Customer-focused

Excellent communicator

Relationship-building

Organised

Proactive

Problem solving

Attention to detail

Team player

Customer service experience

Tools

Microsoft Word

Microsoft Excel

Job description

We are seeking a motivated and customer-focused Client Services Coordinator to join our client in Dandenong South.

This role is responsible for managing client relationships, responding to enquiries, coordinating customer requirements and working closely with internal teams to ensure a high level of service is consistently delivered.

Key Responsibilities

• Build and maintain strong relationships with clients and internal stakeholders.
• Manage day-to-day client enquiries and requests.
• Coordinate customer requirements and ensure commitments are delivered within agreed timeframes.
• Prepare reports and provide regular updates to clients and management.
• Work collaboratively with internal teams to resolve issues and identify solutions.
• Support projects, client transitions and training as required.
• Identify opportunities for process improvement and enhance customer service.
• Provide general support to the wider team when required.

About You

We are looking for someone who is:

• Customer-focused and professional.
• An excellent communicator with strong relationship-building skills.
• Organised, proactive and able to manage competing priorities.
• A confident problem solver with strong attention to detail.
• Comfortable working independently and as part of a team.
• Experienced in customer service, client services or a similar role.
• Confident using Microsoft Office, particularly Word and Excel.