Client Services & Administration Coordinator

Indepth Accounting; Maroochydore; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

4‑day work week

Five weeks annual leave

Monthly team lunches

Collaborative workplace culture

Ongoing learning and development

Job summary

Indepth Accounting in Maroochydore is seeking an organised administrative professional to be the first point of contact for clients. You will welcome clients, manage calls, coordinate appointments and support accountants with daily tasks.

You will handle onboarding, document preparation and client correspondence, maintain accurate records, and assist with mail and email communications. A collaborative, learning-focused workplace awaits.

Qualifications

• Exceptionally organised and detail‑oriented.
• Professional, friendly and confident communication with clients.
• A proactive problem-solver who enjoys taking ownership.
• Comfortable learning and using technology.
• Able to manage multiple priorities and deadlines.
• Positive, adaptable and team-oriented.
• Previous administration, client service or office coordination experience.
• Strong written and verbal communication skills.
• Excellent time management and organisational abilities.
• Experience with Microsoft 365 (Outlook, Word, Excel and Teams).

Responsibilities

• Welcoming and assisting clients
• Managing incoming phone calls and enquiries
• Coordinating appointments and meetings
• Responding to client requests in a professional and timely manner
• Assisting with onboarding new clients
• Preparing engagement documentation and client correspondence
• Monitoring workflow and job progress across internal systems
• Maintaining accurate client records and databases
• Managing incoming and outgoing mail and electronic correspondence
• Supporting accountants and advisors with administrative tasks

Skills

Organised

Client communication

Proactive

Tech-savvy

Multitasking

Team player

Admin experience

Microsoft 365

Tools

Microsoft 365

Job description

As the first point of contact for many of our clients, you'll play a vital role in creating a seamless client experience and supporting the smooth operation of the practice.

Key responsibilities

• Welcoming and assisting clients
• Managing incoming phone calls and enquiries
• Coordinating appointments and meetings
• Responding to client requests in a professional and timely manner
• Assisting with onboarding new clients
• Preparing engagement documentation and client correspondence
• Monitoring workflow and job progress across internal systems
• Maintaining accurate client records and databases
• Managing incoming and outgoing mail and electronic correspondence
• Supporting accountants and advisors with administrative tasks

About you

• Exceptionally organised and detail-oriented
• Professional, friendly and confident communicating with clients
• A proactive problem-solver who enjoys taking ownership
• Comfortable learning and using technology
• Able to manage multiple priorities and deadlines
• Positive, adaptable and team-oriented
• Previous administration, client service or office coordination experience
• Strong written and verbal communication skills
• Excellent time management and organisational abilities
• Experience with Microsoft 365 (Outlook, Word, Excel and Teams)

About us

At Indepth Accounting, we help business owners gain clarity, confidence and control over their finances so they can build businesses and lives they love. Our team combines accounting expertise with genuine care, practical advice and a commitment to making things easier for our clients.

• A four-day working week
• Five weeks annual leave
• Monthly team lunches
• A positive and collaborative workplace culture
• Ongoing learning and development opportunities