Administration Assistant - Accounting

Focus Partners; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Employee benefits

Team environment

Job summary

Focus Partners is seeking an organised and client-focused Administration Assistant to join our Accounting team in Sydney. The role suits someone with at least two years' experience in an administration role within an accounting firm, supporting accountants and delivering a positive client experience by handling enquiries and coordinating tasks.

You will manage client onboarding, maintain records in practice management systems, assist with billing and invoicing, and build strong relationships

Qualifications

• 2+ years experience in an Administration Assistant, Client Services or similar role within an accounting firm.
• Strong verbal and written communication skills with clients and colleagues.
• Excellent organisational skills with high attention to detail and ability to prioritise tasks.

Responsibilities

• Answer incoming phone calls and direct enquiries appropriately.
• Manage shared inboxes and respond to routine client enquiries on behalf of the Accounting team.
• Escalate technical or complex client matters to the relevant Accountant.
• Coordinate client appointments and meeting bookings.
• Prepare, issue and follow up client documentation, including engagement letters and authorities.
• Maintain accurate client records and information across practice management systems.
• Assist with new client onboarding processes.
• Follow up outstanding client information and documentation.
• Support ASIC, trust and company administration activities.
• Assist with billing, invoicing and general practice administration.
• Provide administrative support to Accountants and the broader Accounting team as required.

Skills

Verbal communication

Written communication

Organisational skills

Attention to detail

Time management

Tools

Practice management software

Job description

We're looking for an organised and client-focused Administration Assistant to join our Accounting team.

This role is ideal for someone with at least two years' experience in a similar administration role within an accounting firm. You'll play an important part in supporting our accountants and delivering a positive experience for clients by managing enquiries, coordinating administrative tasks and ensuring day-to-day operations run smoothly.

If you're proactive, detail-oriented and enjoy building relationships with clients, we'd love to hear from you.

About the Role

We're looking for an organised and client-focused Administration Assistant to join our Accounting team.

This role is ideal for someone with at least two years' experience in a similar administration role within an accounting firm. You'll play an important part in supporting our accountants and delivering a positive experience for clients by managing enquiries, coordinating administrative tasks and ensuring day-to-day operations run smoothly.

If you're proactive, detail-oriented and enjoy building relationships with clients, we'd love to hear from you.

Key Responsibilities

• Answer incoming phone calls and direct enquiries appropriately
• Manage shared inboxes and respond to routine client enquiries on behalf of the Accounting team
• Escalate technical or complex client matters to the relevant Accountant
• Coordinate client appointments and meeting bookings
• Prepare, issue and follow up client documentation, including engagement letters and authorities
• Maintain accurate client records and information across practice management systems
• Assist with new client onboarding processes
• Follow up outstanding client information and documentation
• Support ASIC, trust and company administration activities
• Assist with billing, invoicing and general practice administration
• Provide administrative support to Accountants and the broader Accounting team as required

About You

To be successful in this role, you'll bring:

• 2+ years' experience in an Administration Assistant, Client Services or similar role within an accounting firm
• Experience working with accountants and supporting client service activities
• Strong verbal and written communication skills
• Exceptional organisational skills and attention to detail
• Confidence speaking with clients and handling enquiries professionally
• Ability to prioritise multiple tasks and meet deadlines
• A proactive approach and willingness to assist wherever needed
• Experience with practice management systems would be highly regarded

What We Offer

• A supportive and collaborative team environment
• Opportunities to learn and develop within a growing accounting business
• Exposure to a broad range of accounting and client service activities
• Competitive remuneration and employee benefits
• A workplace that values teamwork, accountability and excellent client service

If you're looking to build your career in professional services and enjoy being the person who keeps things running smoothly, we'd love to hear from you.