Client Administrator & Onboarding Coordinator

FC Accounting Co; Mackay Regional; On-site; AUD 50,000 - 70,000; Full time

Job summary

FC Accounting Co. is seeking a highly organised Client Administrator & Onboarding Coordinator in Queensland. You will be the first point of contact for clients, handling calls, onboarding new clients, and maintaining records with a focus on accuracy and compliance.

The role offers flexible hours for the right candidate and a supportive team culture. You will collaborate with Pod Managers and Accountants to ensure smooth client administration and timely responses.

Qualifications

• Highly organised with strong attention to detail.
• Confident communicator who enjoys working with clients.
• Accounting firm experience is preferred.
• Proactive and willing to learn new processes.
• Reliable and follows through on commitments.
• Brings a positive attitude and works well in a team.

Responsibilities

• Answer incoming calls and manage client enquiries.
• Manage ATO correspondence and assist with lodgements (BAS, IAS, PAYG).
• Handle incoming and outgoing mail.
• Assist with company setups and ASIC compliance.
• Maintain accurate client records and communication logs.
• Support Pod Managers and Accountants with day-to-day admin.
• Follow up outstanding information and keep workflows moving.
• Ensure AML compliance.
• Lead New Client Onboarding.

Skills

Highly organised

People-focused

Confident communicator

Accounting firm experience

Proactive learner

Job description

At FC Accounting Co, we support hospitality business owners with the financial clarity and guidance they need to run thriving businesses.

We’re not your typical accounting firm — our core values are authenticity, integrity, and a bold & fun approach to how we work with our clients and each other.

About the Role

We’re looking for a highly organised, people-focused Client Administrator & Onboarding Coordinator to join our growing team.

This is a client-facing role where you’ll be the first point of contact for many of our clients. You’ll play a key role in keeping things running smoothly — from answering phones and managing communication to supporting compliance, administration & client onboarding.

This position is ideal for someone who:

• Loves being organised
• Enjoys helping people
• Takes pride in getting the details right
• Loves chatting to people

This is a full time role, but the hours can be flexible for the right candidate.

Key Responsibilities

• Answer incoming calls and manage client enquiries
• Manage ATO correspondence and assist with lodgements (BAS, IAS, PAYG, etc.)
• Handle incoming and outgoing mail
• Assist with company setups and ASIC compliance
• Maintain accurate client records and communication logs
• Support Pod Managers and Accountants with day-to-day admin
• Follow up outstanding information and keep workflows moving
• AML Compliance
• New Client Onboarding

About You

• Highly organised with strong attention to detail
• A confident communicator who enjoys working with clients
• Accounting firm experience
• Proactive and willing to learn
• Reliable and follows through on commitments
• Brings a positive attitude and enjoys being part of a team

Nice to have (but not essential):

• Exposure to ATO processes or compliance
• Accounts experience

Why Join Us?

• Flexible working arrangements
• Supportive, down-to-earth team culture
• A role where you genuinely make a difference to clients
• Opportunity to grow and develop within the business