Client Services Coordinator (Accounting Firm)

FC Accounting Co; Mackay Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

FC Accounting Co is seeking a highly organised Client Services Coordinator to join our growing team in a client-facing capacity. You will be the first point of contact for clients, handling calls, managing communications, and supporting compliance, administration, and onboarding.

The role emphasizes accuracy, reliability, and a proactive, friendly approach. Hours are full-time with flexible arrangements for the right candidate, contributing to a supportive team culture.

Qualifications

• Highly organised and detail-focused.
• Confident communicator who enjoys working with clients.
• Proactive and eager to learn new processes.
• Reliable and follows through on commitments.
• Positive attitude and strong team collaboration.

Responsibilities

• Answer incoming calls and manage client enquiries.
• Assist with AML/administrative tasks and client onboarding.
• Maintain accurate client records and communication logs.
• Support with ASIC compliance, company setups, and lodgements where needed.
• Handle mail and day-to-day admin for the team.
• Assist Pod Managers and Accountants with routine tasks.

Skills

Organised

Communication

Team player

Proactive

Reliability

Job description

At FC Accounting Co, we support hospitality business owners with the financial clarity and guidance they need to run thriving businesses.

We’re not your typical accounting firm — our core values are authenticity, integrity, and a bold & fun approach to how we work with our clients and each other.

About the Role

We’re looking for a highly organised, people-focused Client Services Coordinator to join our growing team.

This is a client-facing role where you’ll be the first point of contact for many of our clients. You’ll play a key role in keeping things running smoothly — from answering phones and managing communication to supporting compliance, administration & client onboarding.

This position is ideal for someone who:

• Loves being organised
• Enjoys helping people
• Takes pride in getting the details right
• Loves chatting to people

This is a full time role, but the hours can be flexible for the right candidate.

Key Responsibilities

• Answer incoming calls and manage client enquiries
• Manage ATO correspondence and assist with lodgements (BAS, IAS, PAYG, etc.)
• Handle incoming and outgoing mail
• Assist with company setups and ASIC compliance
• Maintain accurate client records and communication logs
• Support Pod Managers and Accountants with day-to-day admin
• Follow up outstanding information and keep workflows moving
• AML Compliance
• New Client Onboarding

About You

• Highly organised with strong attention to detail
• A confident communicator who enjoys working with clients
• Accounting firm experience
• Proactive and willing to learn
• Reliable and follows through on commitments
• Brings a positive attitude and enjoys being part of a team

Nice to have (but not essential)

• Exposure to ATO processes or compliance
• Accounts experience

Why Join Us?

• Flexible working arrangements
• Supportive, down-to-earth team culture
• A role where you genuinely make a difference to clients
• Opportunity to grow and develop within the business