Client Services & Admin Specialist

La Senza; City of Greater Bendigo; Hybride; AUD 46 000 - 76 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Confidential counselling

Résumé du poste

Hearing Australia in Bendigo region is seeking a Client Service Specialist to greet clients, manage reception, and provide administration support across the hearing care services. You’ll liaise with clients of all backgrounds, including children and adults with complex needs, assisting clinicians and helping with hearing aid services.

The role offers hybrid work arrangements (home and Bendigo Hub) and an opportunity to contribute to high-quality community care.

Qualifications

• Experience in a proactive problem-solving role with good communications.
• Solid computer skills and familiarity with mobile devices.
• Customer-centric service mindset and ability to handle multi-channel inquiries.

Responsabilités

• Greet clients and handle counter and telephone inquiries.
• Cover reception and perform general admin duties including bookings, processing claims, data entry and monthly reports.
• Liaise with diverse clients including children and adults, some with complex needs.
• Perform minor hearing aid repairs and troubleshooting.
• Assist Clinicians with clinical services by identifying client needs and demonstrating hearing aids.

Connaissances

Proactive problem solving

Computer literacy

Mobile technology knowledge

Client service mindset

Outils

MS Office

Data entry

Description du poste

Hearing Australia in Bendigo region is seeking a Client Service Specialist to greet clients, manage reception, and provide administration support across the hearing care services. You’ll liaise with clients of all backgrounds, including children and adults with complex needs, assisting clinicians and helping with hearing aid services.

The role offers hybrid work arrangements (home and Bendigo Hub) and an opportunity to contribute to high-quality community care.