Client Service Manager – Global Asset Servicing Leader

Tech Sales Jobs; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

State Street in Sydney seeks an experienced Client Service Manager to lead the client service team and oversee client relationships, ensuring high-quality service delivery across initiatives.

You will work with senior management to handle escalations, monitor performance metrics, and drive process improvements while maintaining risk and compliance standards in a dynamic APAC environment.

Qualifications

• Experience in custody / fund accounting / fund administration environment with BAU tasks and client services.
• Ability to lead APAC strategy and drive corporate goals.
• Strong stakeholder management experience in financial services.
• Financial services knowledge and market familiarity is essential.
• Degree qualifications or business studies are desirable.

Responsibilities

• Deliver high-value client services and solutions across the client base.
• Manage client relationships and operations, respond to escalations, monitor inquiries and resolutions.
• Inform senior management of new developments, service issues and opportunities.
• Facilitate cross-functional communication to resolve client issues and deliver quality services.
• Promote collaboration across business units and jurisdictions to drive change and innovation.
• Provide SME input for onboarding and other projects as required.
• Drive projects to improve client service and efficiency.
• Lead evaluation of operations to reduce risk and increase revenue.
• Review operating standards to identify improvement opportunities.
• Communicate key messages to relevant stakeholders about client activity.
• Assist with compliance/fiduciary reviews, controls, and audits.

Skills

Leadership

Communication

Change agent

Critical thinking

Education

Finance degree

Job description

State Street in Sydney seeks an experienced Client Service Manager to lead the client service team and oversee client relationships, ensuring high-quality service delivery across initiatives.

You will work with senior management to handle escalations, monitor performance metrics, and drive process improvements while maintaining risk and compliance standards in a dynamic APAC environment.