Client Service Manager

Loan Market; Newcastle; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Growth & Learning

Prime Location

Work-Life Balance

Epic Social Perks

Birthday Leave

Job summary

Loan Market Newcastle CBD is seeking a Client Service Manager to drive residential loan applications from pre-submission to settlement and to keep deals moving smoothly by connecting clients, brokers, lenders and solicitors. You will celebrate successes and deliver an unforgettable experience for clients.

You will thrive in a fast-growing finance broking environment, enjoy a collaborative team culture, and help manage day-to-day operations while supporting a high-performing residential team.

Qualifications

• Experience in loan processing, client service management, or similar finance support roles.
• Excellent communication skills and ability to make clients feel valued.
• Proactive, collaborative mindset and problem-solver.
• Must have full-time permanent working rights.

Responsibilities

• Own residential loan applications from pre-submission to settlement day.
• Coordinate with clients, brokers, lenders, solicitors and suppliers to keep deals moving.
• Make post-settlement follow-ups to ensure client satisfaction.
• Collaborate with the residential team to review and submit applications.
• Assist with day-to-day office operations and help the team hit targets.

Skills

Industry experience

People skills

Can-do attitude

Working rights - full-time

Job description

Love helping people make moves? Passionate about finance, but over the dry corporate grind?

Come join the team doing finance differently!

At Loan Market Newcastle CBD, we’re an award-winning, fast-growing finance broking team.

We take our work seriously, but ourselves? Not so much. We’re looking for a bright, driven, and customer-obsessed Client Service Manager to be the heart and engine of our Residential Finance team. If you love keeping things moving behind the scenes, solving problems with a smile and celebrating wins with a tight-knit crew, we want to hear from you!

What You’ll Be Doing (The Fun Stuff)

• Drive the Process: Own residential loan applications from pre-submission all the way to settlement day

• Be the Connector: Connect and collaborate with clients, brokers, lenders, solicitors and suppliers to keep every deal moving smoothly

• Spread the Love: Make those high-five post-settlement calls to check in on our clients and deliver an unforgettable experience

• Team Up: Partner closely with our residential team to review, tweak and submit winning applications

• Keep the Vibe High: Help manage day-to-day office operations, smash team targets and keep the good energy flowing

Why You’ll Love Working Here

We believe that high performance starts with a supportive, fun team culture:

• Growth & Learning: Fast-track your skills with ongoing internal training, professional development and aggregator courses, helping you step up in our business or own the role long term

• Prime Location: Work from our modern office in Hamilton—seconds away from Newcastle's best cafes, restaurants and Friday knock-off pubs

• Work-Life Balance: Life happens—we’re open to flexibility to suit the right person

• Epic Social Perks: Regular team lunches, social events, EOFY bashes, Melbourne Cup functions and memorable Christmas parties

• Birthday Leave: Enjoy an extra paid day off to celebrate YOU if your birthday falls on a work day!

What You Bring to the Table

• Industry Experience: Background in loan processing, client service management, or a similar finance support role

• People Skills: Exceptional communication skills and a knack for making clients feel valued and heard

• Can-Do Attitude: A proactive, collaborative mindset with a genuine love for solving puzzles and helping a team succeed

• Full time permanent working rights