Client Service Manager

Pello Property; Mosman; On-site; AUD 70,000 - 90,000; Full time

Job summary

Pello Property in Sydney's North is seeking a Client Service Manager who is polished, proactive and instinctively knows what an exceptional client experience looks like. You'll be the key contact for clients across a high-performing sales team, coordinating campaigns and communications from listing through to settlement.

You will maintain discretion, warmth and professionalism in all client interactions, manage multiple campaigns, liaise with offshore support and internal teams, and contribute

Qualifications

• Experience in real estate in a client service, sales support or sales administration role.
• Strong understanding of the sales process and compliance requirements.
• Exceptional written and verbal communication skills.
• Meticulous attention to detail and a proactive, solutions-focused approach.
• The ability to manage multiple campaigns and priorities at once.
• Immaculate personal presentation and a confident, polished manner.

Responsibilities

• Acting as the main point of contact for vendors, buyers, solicitors and conveyancers throughout each campaign.
• Handling all client communication with discretion, warmth and professionalism.
• Coordinating marketing campaigns end-to-end, including styling, photography, floorplans, advertising bookings and digital launches.
• Managing contracts, compliance and documentation with accuracy and urgency.
• Keeping clients updated on campaign milestones, enquiry, inspections and results.
• Working with our offshore support team to keep administration running smoothly.
• Liaising with Pello's internal marketing, finance and operations teams.
• Looking for ways to keep improving the client experience, in line with Pello's commitment to doing things better.

Skills

Client service

Sales support

Sales administration

Communication skills

Attention to detail

Time management

Multitasking

Education

Real estate Licence or Certificate of Registration

Job description

This is an opportunity to join Pello, a modern, independent agency working across Sydney's North, in a role that sits at the heart of how we look after our clients. We're looking for a Client Service Manager who is polished, proactive and instinctively knows what an exceptional client experience looks like.

About Pello
At Pello, we see ourselves as the change agents of real estate. We own all of our own offices and work as one team, giving every client the same premium service whether they're buying, selling, renting or investing. Our top-performing agents are backed by a strong support team, leading-edge systems and second-to-none training, all focused on one thing: helping people make their move.

About the Role
You'll be the key point of contact for clients across a high-performing sales team, working closely with the lead agent, sales associates and our offshore support team. From listing through to settlement, you'll make sure every vendor and buyer feels informed, supported and confident at every step.

You'll coordinate the campaigns, documentation and communication that underpin every sale, so the team can focus on performing at their best and our clients receive a seamless, well-managed experience without exception.

What You'll Be Doing

Acting as the main point of contact for vendors, buyers, solicitors and conveyancers throughout each campaign

Handling all client communication with discretion, warmth and professionalism

Coordinating marketing campaigns end-to-end, including styling, photography, floorplans, advertising bookings and digital launches

Managing contracts, compliance and documentation with accuracy and urgency

Keeping clients updated on campaign milestones, enquiry, inspections and results

Working with our offshore support team to keep administration running smoothly

Liaising with Pello's internal marketing, finance and operations teams

Looking for ways to keep improving the client experience, in line with Pello's commitment to doing things better

About You
You set the bar high and hold yourself to it. You're calm under pressure, impeccably organised and genuinely enjoy looking after people. Clients and colleagues alike respond to your presence and professionalism straight away.

You’ll bring:

Experience in real estate in a client service, sales support or sales administration role

A strong understanding of the sales process and compliance requirements

Exceptional written and verbal communication skills

Meticulous attention to detail and a proactive, solutions-focused approach

The ability to manage multiple campaigns and priorities at once

Immaculate personal presentation and a confident, polished manner

A current driver's licence and reliable vehicle

A Certificate of Registration or Real Estate Licence (highly regarded)

Why Pello
You'll be joining a business that invests in its people as much as its clients. Expect ongoing training, the support of a collaborative team working across interconnected offices, and the opportunity to grow your career with a modern agency that’s ambitious about what real estate can be.

Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .