Care Organiser

Uniting AgeWell Limited; Ballarat; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Above-award pay

Salary packaging benefits

Annual leave loading

Career development

Employee Assistance Program 24/7

Enhanced parental leave options

Work across Victorian and Tasmanian网络

Not-for-profit organisation

Job summary

Uniting AgeWell Limited is seeking a Care Organiser in Ballarat to coordinate and schedule services across CHSP and Support at Home programs. You will work closely with clients, families, Care Advisors and staff to ensure timely, person-centred care and smooth operations.

The role involves matching staff to needs, managing changes, responding to urgent requests, and maintaining accurate client records with strong attention to detail and a service-first attitude.

Qualifications

• Experience coordinating and scheduling services within aged care, health or community services.
• Strong organisational and time management skills, with the ability to manage competing priorities.
• Excellent communication and customer service skills, with the ability to build positive relationships with clients, families and colleagues.
• Proactive, solutions-focused approach with the ability to adapt to changing priorities.
• High attention to detail and accuracy when maintaining schedules and client records.

Responsibilities

• Coordinating and scheduling services across the Support at Home and Commonwealth Home Support Programme (CHSP).
• Matching care staff to client needs, preferences and availability.
• Managing service schedules and responding to changes, cancellations and urgent requests.
• Liaising with clients, families, Care Advisors and support staff to ensure continuity of care.
• Monitoring service delivery and making scheduling adjustments to meet client needs; maintaining records.

Skills

Coordination

Scheduling

Rostering

Organisational skills

Time management

Communication

Customer service

Problem solving

MS Office

Tools

Microsoft Office

Job description

At Uniting AgeWell, we support older people to live with choice, independence and dignity. Through our community and residential services across Victoria and Tasmania, we help older people stay connected to their communities and continue living the life they choose.

With more than 5,500 employees and 600 volunteers, we are committed to delivering high-quality care and services that make a genuine difference.

Our culture is built on our BEST philosophy - Believe, Excel, Support and Trust - and guided by our values of Kindness, Respect, Integrity, Innovation and Inclusion.

More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why Choose Uniting AgeWell?

• Above-award hourly rates
• Salary packaging benefits of up to $15,900 plus an additional $2,650 annually
• Annual leave loading
• Career development, education and training opportunities
• Comprehensive Employee Assistance Program available 24/7
• Enhanced parental leave options
• Opportunities to work across our Victorian and Tasmanian network
• A supportive, values-based not-for-profit organisation

About the Role

Our Home Care Programs support older people to remain independent in their own homes for as long as possible. We deliver personalised aged care services through both the Support at Home and Commonwealth Home Support Programme (CHSP).

We are seeking a Care Organiser to join our team, based in our Ballarat office. In this role, you will coordinate and schedule services across both programs, ensuring clients receive the right support at the right time. Working closely with clients, Care Advisors, support staff and service providers, you will manage service schedules, respond to changing client needs and help deliver high-quality, person-centred care.

This is a full-time position working Monday to Friday.

Duties may include:

• Coordinating and scheduling services across the Support at Home and Commonwealth Home Support Programme (CHSP)
• Matching care staff to client needs, preferences and availability
• Managing service schedules and responding to changes, cancellations and urgent requests
• Liaising with clients, families, Care Advisors and support staff to ensure continuity of care
• Monitoring service delivery and making scheduling adjustments to meet client needsMaintaining accurate client records and scheduling information
• Responding to client and staff enquiries and providing exceptional customer service
• Ensuring scheduling and administrative processes comply with organisational policies and funding requirements
• Working collaboratively with the broader Home Care team to support efficient service delivery and positive client outcomes

About You

You are organised, approachable and genuinely enjoy helping people. You thrive in a busy environment, enjoy building positive relationships and take pride in delivering exceptional customer service.

This role is ideally suited to someone with experience coordinating and scheduling services within the aged care, health or community services sector. You enjoy solving problems, managing competing priorities and ensuring the right people are in the right place at the right time to deliver high-quality care.

To be successful in this role, you will have:

• Experience coordinating, scheduling or rostering services within aged care, health or community services
• Strong organisational and time management skills, with the ability to manage competing priorities
• Excellent communication and customer service skills, with the ability to build positive relationships with clients, families and colleagues
• A proactive, solutions-focused approach with the ability to adapt to changing priorities
• High attention to detail and accuracy when maintaining schedules and client records
• Confidence using computer systems, databases and Microsoft Office applications
• A sound understanding of the Support at Home Program, Commonwealth Home Support Programme (CHSP) or the broader community aged care sector (desirable)

You must have, or be willing to obtain:

• A Victorian Working with Children Check (Employee)
• Current and ongoing flu vaccination
• A National Police Check

We warmly welcome applications from Aboriginal and Torres Strait Islander peoples.

Help older people live well with choice and dignity - choose a career with heart.