Service Coordinator – Community Aged Care

Great Service Pty Ltd; Melbourne; Hybride; AUD 60 000 - 70 000; Plein temps

Résumé du poste

Great Service Pty Ltd is a well-established Home Care provider offering a hybrid work-from-home role with a busy Bentleigh office. The Service Coordinator will manage and coordinate care for home-based clients, ensuring clear communication with clients and carers and accurate rosters.

The role emphasizes teamwork, attention to detail, and excellent admin skills. Candidates with scheduling experience and a genuine passion for elderly care are preferred.

Qualifications

• Commitment, dedication and passion for your work.
• Reliability, loyalty and flexibility.
• Ability to work in a close team environment.
• Excellent verbal and written communication skills.
• Sense of calm and composure.
• Understanding the importance of attention to detail and accuracy.
• Solid computer and administration skills.
• Ability to build relationships with carers and clients.
• Sense of humour.
• Passion for caring for the elderly.
• Experience in Community Aged care an advantage.
• Scheduling experience an advantage.

Responsabilités

• Coordinate our care services to home-based clients.
• Use our software to search for suitable care workers.
• Communicate with our care staff about service requests and client requirements.
• Liaise with our clients and care workers.
• Use our software system to search, communicate and book services.
• Deal with all customer service issues.
• Deal with all carer-related issues.
• Ensure the roster and database are always accurate.

Connaissances

Communication skills

Team player

Attention to detail

Administration skills

Relationship building

Scheduling experience

Description du poste

Service Coordinator – Community Aged Care

We are an established and successful Community Aged Care Provider

Join a passionate and experienced team

Full time position, hybrid work-from-home role

Busy office based in Bentleigh

Friendly, professional, supportive culture, no office politics allowed!

Attractive remuneration

Who We Are

We are an established and successful organisation with an excellent reputation in the Home Care Industry. Our experienced team focuses on providing high quality Home Care Services with family values to elderly clients and their families. Our focus is simply to provide Great Service to all our clients and genuinely support our amazing care workers.

The Position

To coordinate our care services to home-based clients. Tasks include:

• Listening to and understanding client service requests (verbal and written).
• Using your "matching" skills and our software to search for suitable care workers.
• Communicating with our care staff about service requests and client requirements.
• Liaising with our clients and care workers.
• Using our software system to search, communicate and book services.
• Dealing with all customer service issues.
• Dealing with all carer-related issues.
• Ensuring the roster and database are always accurate.

Must Haves

• Commitment, Dedication and Passion for your work
• Reliability, Loyalty, Flexibility
• Ability to work in close team environment
• Excellent verbal and written communication skills
• Sense of calm and composure
• Understanding the importance of attention to detail and accuracy
• Solid computer and administration skills
• Ability to build relationships with our carers and clients
• Sense of humour
• Passion for caring for the elderly
• Experience in Community Aged care an advantage
• Scheduling experience an advantage