Care Coordinator

Benetas; Melbourne; On-site; AUD 52,000 - 61,000; Full time

Benefits offered by this job

12% superannuation

Salary packaging up to $18,300

Permanent full-time

Free on-site parking

Close to public transport

Internal career progression

Scholarship program

Job summary

Benetas Community Health and Care (CHC) provides in-home services to older Victorians across Victoria. Care Coordinators coordinate services, support clients with budgets, and promote independence through clear information.

Join a not-for-profit organisation with a supportive culture, commitment to safe, person-centred care, and opportunities for development. This is a permanent full-time role based in Blackburn with ample on-site parking and easy access to public transport.

Qualifications

• Strong communication and problem-solving skills.
• Demonstrated administration skills and methods for staying organised.
• Ability to work both independently and collaboratively in a team.
• Intermediate computer skills and ability to navigate systems.
• Respect for diversity and the ability to build trust with clients and their families.

Responsibilities

• Completing client intake and onboarding processes.
• Coordinating services in partnership with clients, families, carers and the Benetas team.
• Supporting clients to understand their budgets and maximise the use of available resources.
• Promoting independence, choice and informed decision-making through clear and relevant information.
• Interpreting and applying policies, procedures and relevant aged care legislation.
• Assisting with the development and ongoing review of holistic client support plans.
• Advocating for clients and liaising with external service providers where required.
• Managing a high volume of calls while maintaining accurate client records and documentation.
• Supporting compliance requirements under the Aged Care Act and relevant service standards.

Skills

Communication

Problem-solving

Administration

Teamwork

Computer skills

Diversity respect

Job description

Empowered to Shine

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. With caring colleagues and an inclusive culture we will adapt to change together. Live your best work/life in a respectful environment that values your safety, wellbeing and the contribution you make.

The Role:

Benetas Community Health and Care (CHC) provides diverse services to older clients within their homes across Victoria. These services include individual in-home support through Commonwealth funding (CHSP), Support at Home, Veterans Home Care, respite services and private in-home care services.

Through exceptional customer service and thoughtful advice, our Care Coordinators help our clients to make the best use of their services, enabling them to live at home longer.

• Completing client intake and onboarding processes
• Coordinating services in partnership with clients, families, carers and the Benetas team
• Supporting clients to understand their budgets and maximise the use of available resources
• Promoting independence, choice and informed decision-making through clear and relevant information
• Interpreting and applying policies, procedures and relevant aged care legislation
• Assisting with the development and ongoing review of holistic client support plans
• Advocating for clients and liaising with external service providers where required
• Managing a high volume of calls while maintaining accurate client records and documentation
• Supporting compliance requirements under the Aged Care Act and relevant service standards

About You:

• A genuine passion for supporting older people to live their best lives
• Strong communication and problem-solving skills
• Demonstrated administration skills and methods for staying organised
• The ability to work both independently and collaboratively in a team
• Intermediate computer skills and ability to navigate systems
• Respect for diversity and the ability to build trust with clients and their families

All persons at Benetas will need to obtain a NDIS Worker Screening Clearance to be eligible for employment or engagement. You can find out more information here.

Why Benetas?

• $39.69 per hour + 12% superannuation
• Not for profit salary packaging up to $18,300 per annum - reduce your tax and increase your take home pay
• Permanent full-time position
• Blackburn based office, with an abundance of free parking on site, and close to public transport
• History of internal career progression and development opportunities + our own scholarship program

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes.

We are not currently accepting applications from recruitment agencies.