Client Relationship Manager

Lander & Rogers; Brisbane; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid work

Additional leave: wellness day and up-

Job summary

Lander & Rogers is seeking an experienced Client Relationship Manager to shape key client relationships and drive growth across practices, sectors and offices in Australia. You will partner with senior stakeholders, translate client insights into action, and help deliver strategic initiatives that expand our client program.

With a strong focus on relationship planning, cross-firm collaboration and proactive client engagement, you will contribute to the firm's growth ambitions and deliver an

Qualifications

• 5+ years' experience in client relationship management, business development or a growth-focused role within a law firm or professional services environment.
• Strong commercial awareness and an understanding of how professional services firms build sustainable client relationships and grow.
• The confidence and credibility to build trusted relationships with Partners and senior stakeholders.
• An ability to turn client and market information into clear, practical and commercially relevant recommendations.
• Experience contributing to client plans, business development strategies or strategic pursuits.
• Strong project management skills and the ability to coordinate activity across different teams and stakeholders.
• A collaborative, solutions-focused approach and a commitment to delivering an excellent client experience.
• Strong written, presentation and communication skills.
• Sound judgement, tact and the confidence to challenge constructively.
• A relevant tertiary qualification in business or a related discipline

Responsibilities

• Develop and implement relationship and growth plans for selected key clients.
• Work with Partners and growth leaders to identify client needs, relationship opportunities and areas for cross-firm collaboration.
• Support the ongoing development and delivery of the firm's key client program.
• Translate client, market and performance insights into clear and practical recommendations.
• Advise and support Partners on client planning, relationship risks and priority growth opportunities.
• Collaborate with the Bids, Communications and Events teams on proposals, capability materials and strategic client initiatives.
• Coordinate client-facing campaigns, profiling opportunities and market engagement activities.
• Monitor the progress of client plans and provide meaningful reporting and insights to stakeholders.
• Promote consistent, best-practice client relationship management across practices, sectors and offices.
• Identify opportunities to improve how the firm captures insights, manages client activity and measures outcomes.
• Share knowledge and provide guidance to colleagues across the broader Clients team.
• Domestic travel will be required as part of the role.

Skills

Client relationship management

Business development

Growth mindset

Stakeholder management

Project management

Communication skills

Education

Tertiary qualification in business or related discipline

Job description

• An exciting time to join Lander & Rogers, recognised as the Best Australian Law Firm and Best Professional Services Firm (Client Choice Awards 2026)
• Make your mark in a growing Clients team with the opportunity to shape key client relationships, uncover and pursue opportunities and contribute directly to the firm's broader ambitions.
• Work at the heart of the firm's growth agenda, partnering with senior stakeholders across practices, sectors and offices to turn client insight into action, strengthen relationships and pursue high-value opportunities.
• Location: Brisbane or Sydney

About the firm

Lander & Rogers is a leading, independent, Australian law firm, with offices in Brisbane, Sydney, Canberra and Melbourne and truly global reach. Our focus is on innovating the client experience and leading change in legal service delivery. We are committed to delivering the best law firm experience for our people and our clients and supporting our communities through our pro bono work.

About the role

It's a great time to join our Clients team, with the team continuing to grow to support the broader ambitions of the firm. This continued investment creates a real opportunity for an experienced Client Relationship Manager to join a growing function and make an impact in how we support our clients, practices and growth ambitions.

Working closely with the Client Relationship Lead, Partners and colleagues across the firm, you will help shape and deliver our approach to key client relationships, identifying opportunities for growth and bringing together the right people and insights from across the firm.

You will develop a strong understanding of our clients and the firm's capabilities, partnering with stakeholders across practices, sectors and offices on client initiatives, strategic pursuits and market engagement.

Responsibilities

• Develop and implement relationship and growth plans for selected key clients
• Work with Partners and growth leaders to identify client needs, relationship opportunities and areas for cross-firm collaboration
• Support the ongoing development and delivery of the firm's key client program
• Translate client, market and performance insights into clear and practical recommendations
• Advise and support Partners on client planning, relationship risks and priority growth opportunities
• Collaborate with the Bids, Communications and Events teams on proposals, capability materials and strategic client initiatives
• Coordinate client-facing campaigns, profiling opportunities and market engagement activities
• Monitor the progress of client plans and provide meaningful reporting and insights to stakeholders
• Promote consistent, best-practice client relationship management across practices, sectors and offices
• Identify opportunities to improve how the firm captures insights, manages client activity and measures outcomes
• Share knowledge and provide guidance to colleagues across the broader Clients team

Domestic travel will be required as part of the role.

About You

You will bring:

• At least 5 years' experience in client relationship management, business development or a growth-focused role within a law firm or professional services environment
• Strong commercial awareness and an understanding of how professional services firms build sustainable client relationships and grow
• The confidence and credibility to build trusted relationships with Partners and senior stakeholders
• An ability to turn client and market information into clear, practical and commercially relevant recommendations
• Experience contributing to client plans, business development strategies or strategic pursuits
• Strong project management skills and the ability to coordinate activity across different teams and stakeholders
• A collaborative, solutions-focused approach and a commitment to delivering an excellent client experience
• Strong written, presentation and communication skills
• Sound judgement, tact and the confidence to challenge constructively
• A relevant tertiary qualification in business or a related discipline

Knowledge of the legal landscape and commercial markets (particularly in QLD and NSW) will be highly regarded.

Culture

People choose Landers for our down-to-earth, collaborative, and supportive culture. We invest in our people and empower them to bring their best selves to work, both personally and professionally.

We promote a diverse and inclusive environment with a strong focus on wellbeing, leadership, and development.

Lander & Rogers offers a range of benefits to encourage professional development and ongoing learning, connection with colleagues, staying healthy and community involvement.

We value our people and understand the importance of maintaining a healthy, balanced and fulfilled lifestyle, some of our benefits include:

• Hybrid work: work flexibly between home and the office with the freedom to choose the location that is best for you, your clients, and your team
• Additional leave:to encourage you to take a moment to stop, reflect and reenergise, we offer an annual wellness day and if you meet the criteria, you may be eligible to receive up to 5 days of paid leave.
• Home office, fitness & wellness allowance: receive an annual $250 allowance in return for remote office equipment, fitness, and/or wellness expense
• Tech discounts: access corporate discounts on DELL computer products to have the latest personal gadgets at your disposal

Lander & Rogers is an equal opportunity employer that embraces diversity and inclusion.

We conduct background checks including criminal record checks on all successful candidates as a condition of employment.