Client Relationship Manager — Flexible Work in Energy

Pacific Energy; Western Australia; Presencial; AUD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & Wellness program

Salary sacrifice for super vehicles

Flexible Work Arrangements

9 Day Fortnight

Training & development

Diversity & inclusion

Resumo da oferta

Pacific Energy is seeking a Client Relationship Manager in Australia to manage client relationships across the business, acting as the primary contact between clients and internal teams. The role requires leading regular client meetings, coordinating operational and technical input, and driving actions to completion within set timeframes.

You'll maintain proactive communication, identify relationship and operational risks, and translate technical issues into practical solutions while engaging

Qualificações

• Relevant experience in a client-facing, operational, technical or commercial role.
• Strong relationship management and interpersonal skills with credibility with client stakeholders.
• Sound understanding of technical and operational matters; ability to engage with engineering teams.
• Engineering or technical qualification, or equivalent technical knowledge.

Responsabilidades

• Act as the primary point of contact for clients and develop trusted relationships with key client stakeholders.
• Lead regular client meetings and coordinate input from operations and technical teams.
• Manage meeting minutes and client action registers; drive actions to completion.
• Coordinate responses to operational events, outages, and client feedback; develop solutions.
• Identify and escape significant relationship, operational, contractual or reputational risks.
• Understand technical issues to communicate between clients and internal teams and assist with practical solutions.
• Prepare routine client correspondence and assist with PPA amendments and contract variations.
• Maintain accurate client information in the CRM and capture commercial opportunities.
• Identify opportunities for additional services through ongoing client engagement.

Conhecimentos

Relationship management

Interpersonal skills

Communication skills

Negotiation skills

Problem-solving

Client engagement

Formação académica

Engineering or technical qualification

Ferramentas

CRM software

Descrição da oferta de emprego

Pacific Energy is seeking a Client Relationship Manager in Australia to manage client relationships across the business, acting as the primary contact between clients and internal teams. The role requires leading regular client meetings, coordinating operational and technical input, and driving actions to completion within set timeframes.

You'll maintain proactive communication, identify relationship and operational risks, and translate technical issues into practical solutions while engaging