Client Relationship Manager – Energy Solutions | Flexible Work

Pacific Energy Ltd; Western Australia; Híbrido; AUD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & Wellness program

Flexible work arrangements

9 Day Fortnight

Salary sacrifice for super, vehicles,

Training and development

Resumo da oferta

Pacific Energy Ltd is seeking a Client Relationship Manager to manage client relationships across the organization as the primary contact between clients and internal stakeholders.

The role leads regular client engagement and coordinates the timely resolution of operational, technical and commercial matters, driving actions to completion and maintaining proactive communication to identify risks and opportunities.

Qualificações

• Experience in a client-facing, operational, technical or commercial role.
• Strong relationship management and interpersonal skills.
• Engineering or technical qualification or equivalent knowledge.
• Excellent written and verbal communication skills.
• Knowledge of contractual requirements; experience preparing client correspondence.

Responsabilidades

• Act as the primary point of contact for clients and develop trusted relationships with key client stakeholders.
• Lead regular client meetings, coordinating operational and technical input and discussing key issues and opportunities.
• Manage meeting minutes and client action registers; drive actions to completion within timeframes.
• Coordinate responses to operational events, outages, reliability concerns and client feedback with internal teams.
• Identify and elevate significant relationship, operational, contractual or reputational risks.
• Understand technical issues to communicate between clients and internal teams; contribute to practical solutions.
• Prepare routine client correspondence and support simple PPA amendments and contract variations with stakeholders.
• Maintain accurate client information in the CRM, including interactions and opportunities.
• Identify opportunities for additional services and refer them to internal stakeholders.

Conhecimentos

Relationship management

Client liaison

Stakeholder engagement

Communication skills

Engineering background

Formação académica

Engineering degree

Ferramentas

CRM software

Descrição da oferta de emprego

Pacific Energy Ltd is seeking a Client Relationship Manager to manage client relationships across the organization as the primary contact between clients and internal stakeholders.

The role leads regular client engagement and coordinates the timely resolution of operational, technical and commercial matters, driving actions to completion and maintaining proactive communication to identify risks and opportunities.