Client Relationship Manager – Energy Tech Solutions

Thebes Group; Western Australia; Presencial; AUD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & Wellness program

Rewards gateway

Salary sacrifice for super, vehicles,

Education

Flexible Work Arrangements and a 9 Day

Fortnight

Ongoing training and development

Resumo da oferta

Pacific Energy is seeking a Client Relationship Manager to manage client relationships across Pacific Energy as the primary contact between clients and internal stakeholders.

The role leads regular client engagement, coordinates the timely resolution of operational, technical and commercial matters, and drives agreed actions to completion while maintaining proactive client communication and identifying risks.

Qualificações

• Relevant experience in a client-facing, operational, technical or commercial role.
• Strong relationship management and interpersonal skills.
• Understanding of technical and operational matters; ability to engage with engineers.
• Engineering or technical qualification or equivalent knowledge.
• Strong written and verbal communication skills.
• Commercial awareness; experience with client correspondence or contract variations is advantageous.
• Strong influencing, negotiation and problem-solving skills.

Responsabilidades

• Act as the primary point of contact for clients and develop trusted relationships with key stakeholders.
• Lead regular client meetings and coordinate input from operational and technical teams.
• Manage meeting minutes and client action registers; drive actions to completion.
• Coordinate responses to operational events, outages, reliability concerns and client feedback.
• Identify and escalate significant relationship, operational, contractual or reputational risks.
• Communicate technical and contractual matters between clients and internal teams; contribute to practical solutions.
• Prepare routine client correspondence and support PPA amendments and contract variations.
• Maintain client information within CRM, track interactions and opportunities.
• Identify opportunities for additional services and referrals to internal stakeholders.

Conhecimentos

Client-facing

Relationship management

Engineering/technical knowledge

Communication skills

Commercial awareness

Negotiation

Formação académica

Engineering qualification

Descrição da oferta de emprego

Pacific Energy is seeking a Client Relationship Manager to manage client relationships across Pacific Energy as the primary contact between clients and internal stakeholders.

The role leads regular client engagement, coordinates the timely resolution of operational, technical and commercial matters, and drives agreed actions to completion while maintaining proactive client communication and identifying risks.