Client Relationship Manager

Pacific Energy Ltd; Western Australia; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Health & Wellness program

Flexible work arrangements

9 Day Fortnight

Salary sacrifice for super, vehicles,

Training and development

Job summary

Pacific Energy Ltd is seeking a Client Relationship Manager to manage client relationships across the organization as the primary contact between clients and internal stakeholders.

The role leads regular client engagement and coordinates the timely resolution of operational, technical and commercial matters, driving actions to completion and maintaining proactive communication to identify risks and opportunities.

Qualifications

• Experience in a client-facing, operational, technical or commercial role.
• Strong relationship management and interpersonal skills.
• Engineering or technical qualification or equivalent knowledge.
• Excellent written and verbal communication skills.
• Knowledge of contractual requirements; experience preparing client correspondence.

Responsibilities

• Act as the primary point of contact for clients and develop trusted relationships with key client stakeholders.
• Lead regular client meetings, coordinating operational and technical input and discussing key issues and opportunities.
• Manage meeting minutes and client action registers; drive actions to completion within timeframes.
• Coordinate responses to operational events, outages, reliability concerns and client feedback with internal teams.
• Identify and elevate significant relationship, operational, contractual or reputational risks.
• Understand technical issues to communicate between clients and internal teams; contribute to practical solutions.
• Prepare routine client correspondence and support simple PPA amendments and contract variations with stakeholders.
• Maintain accurate client information in the CRM, including interactions and opportunities.
• Identify opportunities for additional services and refer them to internal stakeholders.

Skills

Relationship management

Client liaison

Stakeholder engagement

Communication skills

Engineering background

Education

Engineering degree

Tools

CRM software

Job description

Pacific Energy is an Australian market leader in the provision of sustainable distributed energy. Our purpose is to transition the world to a clean energy future.

As Australia’s only end-to-end provider of all renewable energy technologies, with proven experience integrating solar, wind, battery energy storage and green hydrogen into new and existing systems, we deliver industry firsts that are leading the clean energy transition.

The Role

We are seeking a Client Relationship Manager who will be responsible for managing client relationships across Pacific Energy, acting as the primary point of contact between clients and the internal stakeholders.

The role leads regular client engagement and coordinates the timely resolution of operational, technical and commercial matters. Working closely with internal stakeholders, the position is responsible for driving agreed actions to completion, maintaining proactive communication with clients and identifying emerging relationship, operational and commercial risks.

Be the Difference at Pacific Energy

At Pacific Energy, our people are the driving force behind our success. We value diverse perspectives, foster innovation and create an environment where our people can thrive and build rewarding careers.

Key responsibilities:

• Act as the primary point of contact for clients and develop trusted, effective relationships with key client stakeholders.
• Lead regular client meetings, coordinating appropriate operational and technical input and facilitating discussion of key issues, priorities and opportunities.
• Manage meeting minutes and client action registers, assign internal actions and drive agreed actions through to completion within committed timeframes.
• Coordinate responses to operational events, outages, reliability concerns, client issues and other feedback, engaging appropriate internal stakeholders to develop and deliver solutions.
• Identify and elevate significant relationship, operational, contractual or reputational risks.
• Understand technical issues sufficiently to communicate effectively between clients and internal technical teams and, where appropriate, contribute to the development of practical solutions.
• Prepare routine client correspondence and support preparation of straightforward PPA amendments and contract variations in conjunction with Commercial, Legal, Asset Operations and other stakeholders as required.
• Maintain accurate and current client information within the CRM, including key interactions, issues, commitments, client feedback and commercial opportunities.
• Identify opportunities for additional services, expansions or other commercial opportunities through regular client engagement and refer these opportunities to the appropriate internal stakeholders.

The successful applicantwill have proven experience in a similar role, as well as the following attributes:

• Relevant experience in a client-facing, operational, technical or commercial role, preferably within power generation, mining, energy services or a similar technical industry.
• Strong relationship management and interpersonal skills, with the ability to establish credibility with operational and management-level client stakeholders.
• Sound understanding of technical and operational matters and the ability to engage effectively with engineering and operational personnel.
• An engineering or technical qualification or equivalent technical knowledge developed through relevant industry experience.
• Strong written and verbal communication skills, including the ability to communicate technical and commercial matters clearly.
• Commercial awareness and the ability to understand contractual requirements; experience preparing client correspondence or contract variations would be advantageous.
• Strong influencing, negotiation and problem-solving skills.

Additional benefits include:

• Inclusive and supportive team environment contributing to a culture of excellence
• Health & Wellness program
• Salary sacrifice for super, vehicles, education
• Flexible Work Arrangements and a 9 Day Fortnight
• Ongoing training and development, and so much more!

We are an Equal Opportunity Employer

At Pacific Energy, we celebrate the richness and depth that diversity brings. We strongly encourage people from all backgrounds, ages, cultures, abilities, sexual orientations, and gender identities to apply.

What can I earn as a Client Relationship Manager