Client Relationship Manager

Pacific Energy; Western Australia; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Health & Wellness program

Salary sacrifice for super vehicles

Flexible Work Arrangements

9 Day Fortnight

Training & development

Diversity & inclusion

Job summary

Pacific Energy is seeking a Client Relationship Manager in Australia to manage client relationships across the business, acting as the primary contact between clients and internal teams. The role requires leading regular client meetings, coordinating operational and technical input, and driving actions to completion within set timeframes.

You'll maintain proactive communication, identify relationship and operational risks, and translate technical issues into practical solutions while engaging

Qualifications

• Relevant experience in a client-facing, operational, technical or commercial role.
• Strong relationship management and interpersonal skills with credibility with client stakeholders.
• Sound understanding of technical and operational matters; ability to engage with engineering teams.
• Engineering or technical qualification, or equivalent technical knowledge.

Responsibilities

• Act as the primary point of contact for clients and develop trusted relationships with key client stakeholders.
• Lead regular client meetings and coordinate input from operations and technical teams.
• Manage meeting minutes and client action registers; drive actions to completion.
• Coordinate responses to operational events, outages, and client feedback; develop solutions.
• Identify and escape significant relationship, operational, contractual or reputational risks.
• Understand technical issues to communicate between clients and internal teams and assist with practical solutions.
• Prepare routine client correspondence and assist with PPA amendments and contract variations.
• Maintain accurate client information in the CRM and capture commercial opportunities.
• Identify opportunities for additional services through ongoing client engagement.

Skills

Relationship management

Interpersonal skills

Communication skills

Negotiation skills

Problem-solving

Client engagement

Education

Engineering or technical qualification

Tools

CRM software

Job description

Job Category: Commercial,Management,Operations

Pacific Energy is an Australian market leader in the provision of sustainable distributed energy. Our purpose is to transition the world to a clean energy future.

As Australia’s only end-to-end provider of all renewable energy technologies, with proven experience integrating solar, wind, battery energy storage and green hydrogen into new and existing systems, we deliver industry firsts that are leading the clean energy transition.

Job Description

The Role

We are seeking a Client Relationship Manager who will be responsible for managing client relationships across Pacific Energy, acting as the primary point of contact between clients and the internal stakeholders.

The role leads regular client engagement and coordinates the timely resolution of operational, technical and commercial matters. Working closely with internal stakeholders, the position is responsible for driving agreed actions to completion, maintaining proactive communication with clients and identifying emerging relationship, operational and commercial risks.

Be the Difference at Pacific Energy

At Pacific Energy, our people are the driving force behind our success. We value diverse perspectives, foster innovation and create an environment where our people can thrive and build rewarding careers.

Key responsibilities:

• Act as the primary point of contact for clients and develop trusted, effective relationships with key client stakeholders.
• Lead regular client meetings, coordinating appropriate operational and technical input and facilitating discussion of key issues, priorities and opportunities.
• Manage meeting minutes and client action registers, assign internal actions and drive agreed actions through to completion within committed timeframes.
• Coordinate responses to operational events, outages, reliability concerns, client issues and other feedback, engaging appropriate internal stakeholders to develop and deliver solutions.
• Identify and escape significant relationship, operational, contractual or reputational risks.
• Understand technical issues sufficiently to communicate effectively between clients and internal technical teams and, where appropriate, contribute to the development of practical solutions.
• Prepare routine client correspondence and support preparation of straightforward PPA amendments and contract variations in conjunction with Commercial, Legal, Asset Operations and other stakeholders as required.
• Maintain accurate and current client information within the CRM, including key interactions, issues, commitments, client feedback and commercial opportunities.
• Identify opportunities for additional services, expansions or other commercial opportunities through regular client engagement and refer these opportunities to the appropriate internal stakeholders.

The successful applicantwill have proven experience in a similar role, as well as the following attributes:

• Relevant experience in a client-facing, operational, technical or commercial role, preferably within power generation, mining, energy services or a similar technical industry.
• Strong relationship management and interpersonal skills, with the ability to establish credibility with operational and management-level client stakeholders.
• Sound understanding of technical and operational matters and the ability to engage effectively with engineering and operational personnel.
• An engineering or technical qualification or equivalent technical knowledge developed through relevant industry experience.
• Strong written and verbal communication skills, including the ability to communicate technical and commercial matters clearly.
• Commercial awareness and the ability to understand contractual requirements; experience preparing client correspondence or contract variations would be advantageous.
• Strong influencing, negotiation and problem-solving skills.

Additional benefits include:

• Inclusive and supportive team environment contributing to a culture of excellence
• Health & Wellness program
• Salary sacrifice for super, vehicles, education
• Flexible Work Arrangements and a 9 Day Fortnight
• Ongoing training and development, and so much more!

We are an Equal Opportunity Employer

At Pacific Energy, we celebrate the richness and depth that diversity brings. We strongly encourage people from all backgrounds, ages, cultures, abilities, sexual orientations, and gender identities to apply.