Client Relationship Manager

Kelly+Partners; Northern Beaches Council; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work options

Career development

Job summary

Kelly+Partners Northern Beaches is seeking a proactive Client Relationship Manager to own day-to-day client communications, coordinate workflows between clients and our accounting team, and ensure deadlines and deliverables stay on track.

You will build trusted relationships with a diverse range of business owners, drive process improvements, and support Partners and Managers with engagement and service delivery.

Qualifications

• Excellent communication and relationship-building skills.
• Highly organised with ownership of deadlines and priorities.
• Tech-savvy and confident learning new systems and software.
• Experience in client service, account management, operations, project coordination, administration or similar roles.
• No public practice accounting experience required; attitude and willingness to learn are valued.

Responsibilities

• Own day-to-day communication with clients, ensuring an exceptional client experience.
• Coordinate workflows between clients, offshore/onshore accounting teams.
• Monitor deadlines, manage compliance calendars and ensure deliverables stay on track.
• Improve processes, drive efficiencies and champion best practice.
• Support Partners and Managers with client summaries, updates and follow-ups.
• Use modern cloud-based systems to streamline work.
• Build strong, trusted relationships with business owners across diverse industries.

Skills

Excellent communication

Relationship building

Organised

Tech-savvy

Problem solving

Ownership

Client service experience

Administration/coordination

Job description

Do you love working with people, helping business owners grow, and taking ownership of client relationships from end to end? Are you energised by working with a diverse range of businesses, building lasting relationships, and using technology to deliver exceptional client service? If so, you'll thrive in this role.

We are looking for a proactive, people-focused professional to join our growing team. You do not need to be an accountant. We already have a highly skilled technical team that manages the accounting, tax and compliance work.

What we need is someone who can sit in the driver's seat, build exceptional client relationships, coordinate workflow, and ensure our clients feel supported, informed and genuinely cared for throughout their journey with us.

Our Mission

At Kelly+Partners, our mission is simple: to help our people, private business owners and the communities we work in, Be Better Off.

Our Northern Beaches office works with a broad range of clients across multiple industries and specialist sectors, including medical professionals, construction, professional services, property, hospitality, retail & e-commerce and self-managed super funds. We invest heavily in the training and growth of our people. If you bring the attitude and the ownership, we will teach you the rest.

The Role: Client Relationship Manager

This is not a traditional accounting role. You won't be preparing tax returns or spending your day buried in spreadsheets. Instead, you'll become a trusted point of contact for your portfolio of clients by:

• Owning client communication and relationships
• Coordinating workflow between clients, our offshore and onshore accountants
• Managing deadlines, priorities and deliverables across your portfolio
• Helping clients understand processes and keeping them informed every step of the way
• Supporting Partners and Managers with client engagement and service delivery
• Driving stronger internal processes, systems and efficiencies
• Building long‑term trusted relationships with business owners across a variety of industries.

If you enjoy taking ownership, keeping things moving, solving problems and making clients feel genuinely supported, you'll excel in this role.

What You'll Be Doing

• Manage day-to-day communication with clients, ensuring an exceptional client experience
• Coordinate workflows between our offshore team and onshore accountants
• Monitor deadlines, manage compliance calendars and ensure deliverables remain on track
• Improve processes, introduce efficiencies and champion best practice
• Support Partners and Managers with client summaries, updates and follow-ups
• Use modern cloud‑based systems and automation tools to streamline work
• Build strong, trusted relationships with business owners across a diverse client portfolio.

(Any technical accounting knowledge required will be taught on the job.)

What's In It For You?

• A clear career pathway into senior client management, practice management or advisory roles
• Hands‑on training in workflow management, accounting principles and client advisory
• Exposure to a diverse range of industries, businesses and business owners
• A modern office with flexible work options
• A supportive, collaborative team that values ownership, initiative and continuous improvement
• The opportunity to make a genuine impact on both client experience and internal operations.

What We're Looking For

• Excellent communication and relationship‑building skills
• Highly organised with strong ownership of deadlines and priorities
• Tech‑savvy and confident learning new systems and software
• A natural problem‑solver who takes initiative and follows through
• Someone who thrives in a fast‑paced, dynamic environment
• Experience in client service, account management, operations, project coordination, administration or similar roles
• A genuine passion for helping business owners succeed and delivering exceptional client experiences.

You do not need public practice accounting experience. Your attitude, ownership, communication skills and willingness to learn are what matter most.

Join Kelly+Partners Northern Beaches and become part of a team committed to helping people Be Better Off.