Client Relationship & Business Support Coordinator

Mason-Brown IT; Ballarat; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Professional development and training

Collaborative team environment

Flexible working arrangements

Job summary

Mason-Brown IT is seeking a Client Relationship & Business Support Coordinator in Ballarat, VIC. This full-time role focuses on strengthening client relationships and supporting overall business operations.

You will be the primary client contact, coordinating internal resources to deliver exceptional service. Key duties include maintaining client records, generating reports, supporting proposals and contracts, and coordinating cross-functional teams to meet deadlines.

Qualifications

• Experience in account management or client relationship roles.
• Proven ability to build rapport with diverse stakeholders.
• Excellent communication and interpersonal skills.
• Strong organizational skills to manage multiple accounts.
• Ability to identify client needs and present tailored solutions.

Responsibilities

• Serve as a primary contact for assigned client accounts, managing communication and ensuring client satisfaction.
• Develop and maintain strong, long-term client relationships through regular contact and personalised service delivery.
• Coordinate client requests and elevate issues to ensure timely resolution.
• Prepare and deliver regular account reports and performance summaries to clients.
• Support the sales team in preparing proposals, contracts and documentation for new and existing clients.
• Maintain up-to-date client records and account information in PSA platform and HubSpot.
• Coordinate internal resources and cross-functional teams to meet client deliverables and deadlines.
• Handle administrative tasks including scheduling, invoicing follow-up and expense management.
• Provide feedback to the broader team on client needs, market trends and competitive intelligence.

Skills

Account management

Client relations

Communication

Organizational skills

Cross-functional collaboration

Tools

HubSpot

Microsoft Office

Job description

Client Relationship & Business Support Coordinator

Mason-Brown IT is seeking a Client Relationship & Business Support Coordinator to join our growing team in Ballarat, VIC. This is a full-time position that plays a vital role in maintaining and strengthening our client relationships whilst providing essential support to our business operations. You will be a primary point of contact for our valued clients, ensuring their needs are met promptly and professionally whilst coordinating internal resources to deliver exceptional service.

Key responsibilities

Serve as a primary point of contact for assigned client accounts, managing communication and ensuring client satisfaction

Develop and maintain strong, long-term relationships with clients through regular contact and personalised service delivery

Coordinate client requests and elevate issues appropriately to ensure timely resolution

Prepare and deliver regular account reports and performance summaries to clients

Support the sales team in preparing proposals, contracts and documentation for new and existing clients

Maintain accurate and up-to-date client records and account information in our PSA platform and HubSpot

Coordinate internal resources and cross-functional teams to meet client deliverables and deadlines

Handle administrative tasks including scheduling, invoicing follow-up and expense management

Provide feedback to the broader team on client needs, market trends and competitive intelligence

What we're looking for

Proven experience in account management, client relationship management or a similar client-facing role

Excellent communication and interpersonal skills with the ability to build rapport with diverse stakeholders

Strong organisational skills with the ability to manage multiple client accounts simultaneously

Proficiency with HubSpot & Microsoft Office applications

Demonstrated ability to identify client needs and present tailored solutions

Problem-solving mindset with a proactive approach to client satisfaction

Ability to work collaboratively across departments and support business objectives

High level of attention to detail and commitment to accuracy

Professional demeanour and presentation skills suitable for client interactions

Experience in the IT services industry is highly desirable

What we offer

At Mason-Brown IT, we are committed to creating a supportive and inclusive workplace where our employees can thrive. We offer competitive remuneration, opportunities for professional development and training, and a collaborative team environment where your contributions are valued. We prioritise work-life balance and offer flexible working arrangements where appropriate. Our company culture emphasises continuous learning and career progression, with clear pathways for growth within the organisation. We also provide access to staff discounts and wellness initiatives to support your overall wellbeing.

About us

Mason-Brown IT is a dynamic and forward-thinking technology solutions provider dedicated to delivering exceptional managed IT services and support to businesses across the region.

We pride ourselves on our commitment to client success, innovative problem-solving and a team-oriented culture that values integrity and excellence. With a strong presence in Ballarat and the surrounding areas, we have built a reputation for reliability, technical expertise and outstanding customer service. Our mission is to empower businesses through cutting-edge technology solutions whilst maintaining the highest standards of customer care and professional conduct.