Client Services Coordinator

Arthur J. Gallagher & Co. (AJG); Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration packaging

Flexible work arrangements including <

Career growth and professional dev.

Paid Parental Leave, ReproductiveLeave

Wellness programs and health insurance

Staff benefits including purchased/le

Job summary

Gallagher Bassett is seeking a Client Services Coordinator to support the Client Services team in Melbourne. You will manage client data, coordinate Victorian tender responses, and keep the Salesforce CRM up to date to ensure accurate client information and insights.

You will also analyse data in Excel, prepare presentations and reports, and assist in meetings and events. A strong customer-service focus and collaboration with internal teams are essential.

Qualifications

• Proficient in Microsoft Excel and other database tools, with the ability to analyse and manipulate data effectively

Responsibilities

• Assist the Client Services team in managing and maintaining client account information, including data entry, updating customer information, and generating reports
• Coordinate Victorian tender responses, including inputs from subject matter experts
• Maintain and update the customer relationship management (CRM) system, Salesforce, with accurate and up-to-date client information
• Utilise Excel and other database tools to collect, organize and analyse data
• Support the Client Services team in preparing presentations, client reports
• Assist in the preparation and organization of meetings, conferences, and events
• Respond to client inquiries and provide exceptional customer service, addressing any concerns or issues promptly and professionally

Skills

Excel proficiency

Salesforce CRM

Data analysis

Communication skills

Time management

Organizational skills

Problem solving

Independent & collaborative work

Tools

Salesforce

Microsoft Excel

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

We have an exciting new opportunity for a Client Services Coordinator to join our Client Services team. You will provide general administrative and coordination support across the Client Services function, to ensure we provide exceptional service and client experience to both current and potential clients.

You will play a key role helping the team stay organised, responsive and well prepared in its management of client relationships.

How you'll make an impact

• Assist the Client Services team in managing and maintaining client account information, including data entry, updating customer information, and generating reports
• Coordinate Victorian tender responses, including inputs from subject matter experts
• Maintain and update the customer relationship management (CRM) system, Salesforce, with accurate and up-to-date client information
• Utilise Excel and other database tools to collect, organize and analyse data
• Support the Client Services team in preparing presentations, client reports etc
• Assist in the preparation and organization of meetings, conferences, and events
• Respond to client inquiries and provide exceptional customer service, addressing any concerns or issues promptly and professionally

About you

• Proven experience as an administrative assistant or in a similar role, preferably in a claims, sales or client services environment
• Proficient in Microsoft Excel and other database tools, with the ability to analyse and manipulate data effectively
• Experience with customer relationship management (CRM) systems, preferably Salesforce
• Excellent organisational and time management skills, with the ability to prioritize tasks and meet deadlines
• Strong attention to detail and accuracy, ensuring data integrity and quality
• Exceptional communication skills, both written and verbal, with the ability to interact professionally with clients and internal teams
• Strong problem-solving skills, with the ability to think critically and propose effective solutions
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

What we can offer you

• Attractive remuneration packaging & flexible work arrangements including Work from Home
• Opportunities for career growth and professional development
• Paid Parental Leave, Reproductive leave, birthday leave and purchased lifestyle leave packages
• A friendly, collaborative and supportive working environment
• A dedication to your wellbeing through our fitness passport, peer support program, corporate health insurance discounts and wellness programs
• Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more!

To be considered for this opportunity, you must have the right to live and work in Australia at the time of application.