Client Success & Business Support Coordinator

Mason-Brown IT; Ballarat; Sur place; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive remuneration

Professional development and training

Collaborative team environment

Flexible working arrangements

Résumé du poste

Mason-Brown IT is seeking a Client Relationship & Business Support Coordinator in Ballarat, VIC. This full-time role focuses on strengthening client relationships and supporting overall business operations.

You will be the primary client contact, coordinating internal resources to deliver exceptional service. Key duties include maintaining client records, generating reports, supporting proposals and contracts, and coordinating cross-functional teams to meet deadlines.

Qualifications

• Experience in account management or client relationship roles.
• Proven ability to build rapport with diverse stakeholders.
• Excellent communication and interpersonal skills.
• Strong organizational skills to manage multiple accounts.
• Ability to identify client needs and present tailored solutions.

Responsabilités

• Serve as a primary contact for assigned client accounts, managing communication and ensuring client satisfaction.
• Develop and maintain strong, long-term client relationships through regular contact and personalised service delivery.
• Coordinate client requests and elevate issues to ensure timely resolution.
• Prepare and deliver regular account reports and performance summaries to clients.
• Support the sales team in preparing proposals, contracts and documentation for new and existing clients.
• Maintain up-to-date client records and account information in PSA platform and HubSpot.
• Coordinate internal resources and cross-functional teams to meet client deliverables and deadlines.
• Handle administrative tasks including scheduling, invoicing follow-up and expense management.
• Provide feedback to the broader team on client needs, market trends and competitive intelligence.

Connaissances

Account management

Client relations

Communication

Organizational skills

Cross-functional collaboration

Outils

HubSpot

Microsoft Office

Description du poste

Mason-Brown IT is seeking a Client Relationship & Business Support Coordinator in Ballarat, VIC. This full-time role focuses on strengthening client relationships and supporting overall business operations.

You will be the primary client contact, coordinating internal resources to deliver exceptional service. Key duties include maintaining client records, generating reports, supporting proposals and contracts, and coordinating cross-functional teams to meet deadlines.