Client Relations Officer

Xenontech; Sydney; On-site; AUD 75,000 - 85,000; Part time

Job summary

Xenontech in Sydney seeks a Client Relations Officer to be the trusted face of our organisation for the schools we serve. You will work closely with Principals, Computer Coordinators, and Business Managers to ensure client satisfaction, retention, and growth of long-term partnerships.

This role blends field visits with desk work, emphasising relationship-building, proactive outreach, and timely contract renewals.

Qualifications

• No formal qualifications required; relevant experience in client relationship management and strong communication skills are essential.
• Proactive approach is essential.

Responsibilities

• Plan and execute termly school visits to engage directly with key decision-makers (Principals, Computer Coordinators, Business Managers).
• Prepare visit notes, maintain accurate records of client interactions, and log outcome details into our CRM.
• Collect feedback regarding technical visits via follow-up calls or forms.
• Initiate contact with Principals regarding contract renewals at least 3 months prior to agreement expiry dates.
• Draft, approve, and send service agreements, contract renewals, and quotes.
• Identify upselling and cross-selling opportunities to enhance long-term contract value.
• Respond to client enquiries, anticipate needs, and manage issue resolution to uphold client loyalty.
• Oversee event preparation by monitoring stock levels, printing required documents, and packing event equipment.
• Verify all pre-production and client deployment checks to ensure successful setup.
• Maintain client database accuracy by entering new contacts and logging visit notes into our CRM.
• Collaborate with Sales, Marketing, and Operations teams to ensure service delivery aligns with client expectations.
• Create and publish content across social media channels, including Instagram, Facebook, and X.
• Morning: Out in your school cluster for face-to-face visits, checking in on service performance and logging takeaways
• Midday: Syncing with Operations, Sales, and Marketing on client feedback and upcoming deployments
• Afternoon: Managing the renewal pipeline, finalising CRM notes, and following up on feedback

Skills

Client relationship management

Communication skills

Proactive approach

Tools

CRM

Job description

Salary: $75,000 - $85,000 (1-3 years experience)

Part Time (18 month contract)

Salary: $75,000 - $85,000 (1-3 years experience)

About the Role

We're looking for a Client Relations Officer to become the trusted face of our organisation to the schools we serve. Working closely with Principals, Computer Coordinators, and Business Managers, you'll be the key relationship-holder responsible for client satisfaction, retention, and growing the long-term value of every partnership.

This is a role for someone who genuinely enjoys building relationships face-to-face, thrives on variety between the field and the desk, and takes pride in being the person a client can always rely on.

No formal qualifications are required; relevant experience in client relationship management, strong communication skills, and a proactive approach are essential.

Key Responsibilities

1. Client Engagement & School Visits

• Plan and execute termly school visits to engage directly with key decision-makers (Principals, Computer Coordinators, Business Managers).

• Prepare visit notes, maintain accurate records of client interactions, and log outcome details into our CRM.

• Collect feedback regarding technical visits via follow-up calls or forms.

2. Contract Renewals, Growth & Risk Management

• Initiate contact with Principals regarding contract renewals at least 3 months prior to agreement expiry dates.

• Draft, approve, and send service agreements, contract renewals, and quotes.

• Identify upselling and cross-selling opportunities to enhance long-term contract value.

• Respond to client enquiries, anticipate needs, and manage issue resolution to uphold client loyalty.

3. Conference Planning and Preparation

• Oversee event preparation by monitoring stock levels, printing required documents, and packing event equipment.

• Verify all pre-production and client deployment checks to ensure successful setup.

4. CRM, Operations & Social Media

• Maintain client database accuracy by entering new contacts and logging visit notes into our CRM.

• Collaborate with Sales, Marketing, and Operations teams to ensure service delivery aligns with client expectations.

• Create and publish content across social media channels, including Instagram, Facebook, and X.

A Day in the Life

• Morning: Out in your school cluster for face-to-face visits, checking in on service performance and logging takeaways

• Midday: Syncing with Operations, Sales, and Marketing on client feedback and upcoming deployments

• Afternoon: Managing the renewal pipeline, finalising CRM notes, and following up on feedback

Weekly / Monthly Rhythm

• Weekly: Shift focus between dedicated field visit days and desk/administrative days.

• Termly: Review cluster progress against client retention goals, cross-selling milestones, and upcoming contract renewal deadlines.

Ready to apply?

If you enjoy building real relationships and want your work to make a difference to schools,