Admin and Client Relationship manager

Total Fitouts Adelaide Central; Adelaide; On-site; AUD 42,000 - 66,000; Part time

Job summary

Total Fitouts Adelaide Central in Adelaide is seeking a client relationship manager to blend client support, administration and operations. You will be the go-to contact for clients, ensuring exceptional service while keeping internal processes running smoothly and efficiently.

You will nurture relationships, respond to inquiries, coordinate onboarding and meetings, and help identify opportunities to grow the business.

Qualifications

• Minimum 2 years in customer service or client management fields.
• Strong written and verbal communication with a professional approach.
• Excellent organisation and ability to prioritise tasks independently.
• Experience using CRM systems such as Zoho or similar databases.

Responsibilities

• Act as the primary point of contact for client enquiries and ongoing support.
• Build and maintain professional relationships to boost satisfaction and retention.
• Respond to enquiries promptly, resolve issues, escalate when needed.
• Coordinate onboarding, check-ins, meetings and follow-ups with clients.
• Maintain accurate client records and documentation in filing systems.
• Identify upsell opportunities and assist with cross-selling as appropriate.
• Prepare client correspondence, service agreements and reports.
• Schedule meetings, manage calendars and liaise with staff and providers.
• Monitor actions and ensure tasks are completed within deadlines.

Skills

Client relationship management

Customer service

Organisational skills

Communication

Proactive mindset

Independent working

Tools

Zoho CRM

Microsoft Office

Google Workspace

Job description

This is a varied role that combines client relationship management, business administration and operational support. You will be the key point of contact for our clients, ensuring they receive exceptional service while helping our business run efficiently behind the scenes.

Key responsibilities

Act as the primary point of contact for client enquiries, requests, feedback and ongoing support.

Build and maintain strong, professional relationships that encourage client satisfaction, loyalty and retention.

Respond to client enquiries promptly and professionally, resolving issues where possible and escalating complex matters when required.

Coordinate client onboarding, regular check-ins, review meetings and follow-up communications.

Monitor client satisfaction, identify potential concerns and take proactive steps to maintain positive relationships.

Identify opportunities to improve services, strengthen existing accounts and generate additional business through appropriate upselling and cross-selling.

Maintain accurate, current and well‑organised client records, CRM databases and electronic filing systems.

Prepare professional client correspondence, proposals, service agreements, reports and other business documentation.

Coordinate appointments, manage calendars, schedule meetings and liaise with internal staff and external service providers.

Monitor outstanding actions, follow up on commitments and ensure tasks are completed within agreed timeframes.

About you

At least 2 years' experience in customer service, client relationship management, account management or office administration.

Excellent written and verbal communication skills, with a professional and friendly approach.

Strong organisational skills and the ability to prioritise tasks independently.

Experience using CRM systems such as Zoho, or industry-specific databases.

Proficiency in Microsoft Office, particularly Outlook, Word and Excel, or Google Workspace.

Strong data‑entry skills and a commitment to maintaining accurate records.

The ability to manage client concerns calmly, professionally and with empathy.

A proactive mindset, sound judgement and a willingness to take ownership of tasks.

Confidence working independently while collaborating effectively with a team.

Flexible, part‑time hours with the opportunity to discuss a suitable working arrangement.

A varied role with a balance of client interaction and administration.

The opportunity to make a meaningful contribution to client satisfaction and business performance.

A supportive working environment that values initiative, reliability and attention to detail.

The opportunity to develop your client management, administration and operational skills.

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