Client Services Officer

KLC Recruitment; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Job summary

KLC Recruitment's client, a well-established organisation in the subscription and information management sector, seeks a Client Services Officer to support an existing portfolio of clients and deliver a high standard of end-to-end service.

The role suits someone who enjoys client interaction, problem-solving and working closely with internal teams to ensure smooth service delivery, including responding to enquiries, onboarding new accounts, creating quotes, processing orders and liaising with

Qualifications

• Experience in a client service, customer support or account coordination role
• High attention to detail
• Strong communication skills and attention to detail
• Organised, proactive and able to manage competing priorities
• Confident using CRM or internal systems
• Team-focused with a customer-first mindset
• B2B, subscriptions or professional services experience advantageous

Responsibilities

• Manage and support a portfolio of existing clients
• Respond to client enquiries and provide day-to-day service support
• Assist with onboarding and implementation of new client accounts
• Prepare accurate quotes and process subscription orders
• Manage claims and liaise with publishers and suppliers
• Maintain accurate client and product records in internal systems
• Ensure service level agreements are met
• Work with finance on billing, payments and collections

Job description

A role that makes you think!
Our client is a well-established organisation within the subscription and information management sector. They are seeking a Client Services Officer to support an existing portfolio of clients and deliver a high standard of end-to-end service.
This role suits someone who enjoys client interaction, problem-solving and working closely with internal teams to ensure smooth service delivery.

Key Responsibilities

• Manage and support a portfolio of existing clients
• Respond to client enquiries and provide day-to-day service support
• Assist with onboarding and implementation of new client accounts
• Prepare accurate quotes and process subscription orders
• Manage claims and liaise with publishers and suppliers
• Maintain accurate client and product records in internal systems
• Ensure service level agreements are met
• Work with finance on billing, payments and collections

Camberwell, VIC | Full-time hours until April 27

About You

• Experience in a client service, customer support or account coordination role
• High attention to detail
• Strong communication skills and attention to detail
• Organised, proactive and able to manage competing priorities
• Confident using CRM or internal systems
• Team-focused with a customer-first mindset
• B2B, subscriptions or professional services experience advantageous

What’s on Offer

• Stable full-time on going role at least until April with a supportive team
• Training and development provided
• Client-facing role with variety and responsibility
• Convenient Camberwell location