Relationship Manager

Taylor | Australia; North Sydney Council; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Job summary

Taylor seeks a Relationship Manager to work with the Head of Strategic Partnerships across strategic client relationships, market intelligence and pipeline management. You will research, report and progressively own selected client accounts, while partnering to shape strategic direction and engagement.

The role emphasizes relationship-led, commercially minded collaboration, with opportunities to grow into broader client leadership responsibilities within the construction and property sectors.

Qualifications

• 3+ years’ experience in client management, partnerships, business development or account management.
• Experience in property, construction, professional services or related industries.
• Proficiency in CRM systems such as Salesforce.
• Tertiary qualification in a relevant discipline is desirable.

Responsibilities

• Maintain account plans and stakeholder mapping to support relationship development
• Conduct regular client pulse checks to understand sentiment, relationship strength and emerging needs
• Progressively take ownership of selected client relationships and accounts as experience develops
• Research target clients, sectors and upcoming projects
• Monitor market, client and competitor activity to identify emerging opportunities
• Prepare client, project and market intelligence to support strategic decision-making
• Support pitches, EOIs and prequalification submissions with client intelligence and relationship continuity
• Coordinate pipeline updates across the business and prepare dashboards for reporting

Skills

Relationship management

CRM Salesforce

Market intelligence

Communication skills

Client engagement

Strategic relationships

Business development

Education

Tertiary qualification in Business/Property/Construction/Marketing/Communications

Tools

Salesforce CRM

Job description

Taylor creates the spaces people rely on, for our clients, our communities, and our people. For over 30 years we've delivered construction and property outcomes across health, education, living, commercial, community and data centre sectors.

Our people bring knowledge and care, our thinking is design-led and curious, and our partnerships are built on collaboration and trust. Made to Matter.

The Role

The Relationship Manager works closely with the Head of Strategic Partnerships across strategic client relationships, key accounts, market and opportunity intelligence, CRM and pipeline management, and client engagement.

The role combines relationship management, market intelligence and commercial coordination, with responsibility for research, reporting and follow-through. As capability develops, the Relationship Manager will progressively take ownership of selected client relationships and accounts, while the Head of Strategic Partnerships retains overall strategic direction.

About You

• Naturally curious and relationship-led, with the confidence to initiate conversations, build rapport and maintain genuine long-term client relationships.
• 3+ years’ experience in client management, partnerships, business development or account management, ideally within property, construction, professional services or another relationship-led industry.
• Strong influencing, active listening and communication skills, with the confidence to represent the company externally at client meetings and industry events.
• Commercially minded, with an understanding of how strong client relationships contribute to pipeline and revenue outcomes.
• Highly organised and proactive, with the judgement and initiative to progressively take ownership of client relationships and accounts.
• An understanding of the property and construction industry, or the ability to quickly develop strong sector knowledge.
• Proficiency in CRM systems such as Salesforce, with exposure to CRM administration, pipeline reporting, or market and competitor research desirable.
• Tertiary qualification in a relevant discipline such as Business, Property, Construction, Marketing or Communications (desirable).

Responsibilities and Capabilities

Client & Strategic Relationships

• Work alongside the Head of Strategic Partnerships across priority clients and key accounts
• Maintain account plans and stakeholder mapping to support relationship development
• Conduct regular client pulse checks to understand sentiment, relationship strength and emerging needs
• Progressively take ownership of selected client relationships and accounts as experience develops

Market & Opportunity Intelligence

• Research target clients, sectors and upcoming projects
• Monitor market, client and competitor activity to identify emerging opportunities and inform business priorities
• Prepare client, project and market intelligence to support strategic decision-making

Strategic Opportunities

• Support key pitches, EOIs and prequalification submissions where client intelligence, positioning and relationship continuity are important
• Support stakeholder and client strategies for priority opportunities, including relationship mapping and engagement planning
• Support the ongoing management of Salesforce, ensuring accurate and meaningful client and opportunity data
• Coordinate pipeline updates across the business
• Prepare pipeline dashboards and reporting, including monthly Executive and Board reporting

Client Engagement

• Work with the Head of Strategic Partnerships and Marketing to deliver the client engagement program, including industry events, sponsorships, site tours and client functions
• Coordinate stakeholder planning, invitations and follow-up to ensure client engagement activity is purposeful and aligned with priority relationships
• Maintain visibility of priority client relationships through project delivery, using periodic pulse checks and feeding insights back into account plans and project teams