Client & Project Lead

Searchability; City of Melbourne; Hybrid; AUD 162,000 - 198,000; Full time

Job summary

Searchability is seeking a Client & Project Lead to manage and grow client relationships across digital marketing, paid media and CRO. You will coordinate campaigns, projects and deliverables with cross-functional teams, while identifying opportunities to upsell across services.

The role supports US and Australian clients, with occasional early start times. The position requires strong communication skills and the ability to translate data into clear insights and tangible business outcomes.

Qualifications

• Proven experience in Account Management, Client Services or Client Partnerships within a digital marketing agency or similar environment.
• Solid understanding of paid media, performance marketing and CRO, with ability to discuss campaign performance and digital strategy with clients.
• Experience managing client relationships end-to-end: briefs, delivery, reporting, communication and expectations.

Responsibilities

• Own and grow client relationships across digital marketing, paid media and CRO.
• Manage campaigns, projects and deliverables across performance marketing, creative, data and development teams.
• Identify upsell opportunities across paid media, CRO and wider digital services within existing accounts.
• Translate campaign performance and data into clear insights, recommendations and business outcomes.
• Lead client conversations, present results, manage expectations and maintain strong partnerships.

Skills

Account management

Client services

Communication

Commercial awareness

Upselling

Campaign management

Team coordination

Job description

Client & Project Lead - Account Management / Digital Marketing

• Own and grow client relationships across digital marketing, paid media and conversion rate optimisation (CRO)
• Manage campaigns, projects and deliverables across performance marketing, creative, data and development teams
• Commercially minded, confident identifying upsell opportunities across paid media, CRO and wider digital services within existing accounts
• Strong client communication skills, able to translate campaign performance and data into clear insights, recommendations and business outcomes
• Hybrid - Offices based in Southbank
• Up to $180K DOE
• Servicing US & Australian clients, with occasional 7am starts required

WHO WE ARE

We're a digital business focused on helping brands turn online traffic into measurable growth. Combining performance marketing, paid media and conversion rate optimisation, we work with established businesses to improve their digital performance and maximise the return on their marketing investment.

Our growth comes from building strong client partnerships, delivering meaningful results and continually finding new opportunities to add value. We're looking for an Account Manager who can take ownership of existing relationships, understand what clients need to achieve and connect them with the right digital solutions to drive long-term growth.

WHAT YOU WILL BE DOING

This is a client-facing role for someone who understands the digital marketing landscape and knows how to build, manage and grow valuable client relationships.

You’ll take ownership of a portfolio of existing accounts, acting as the key point of contact and ensuring clients receive a high level of service, strategic guidance and commercial value. Working closely with paid media, CRO, creative, data and development specialists, you’ll coordinate activity, manage deliverables and keep projects moving, ensuring the right work gets delivered on time and in line with client objectives.

You’ll need to understand the bigger picture behind each account, from campaign performance and media spend through to website conversion, customer acquisition and revenue growth. You’ll be comfortable discussing results, presenting insights and recommendations, managing expectations and translating complex performance data into clear, commercially relevant conversations.

A key part of the role will be identifying opportunities to grow existing accounts. Whether that’s expanding paid media activity, introducing CRO initiatives or recommending additional digital services, you’ll recognise where clients can achieve more and confidently turn those opportunities into increased revenue and deeper partnerships.

WHAT YOU WILL NEED

• Proven experience in Account Management, Client Services or Client Partnerships within a digital marketing agency, performance marketing business or similar environment
• A solid understanding of paid media, performance marketing and CRO, with the ability to confidently discuss campaign performance and digital strategy with clients
• Experience managing client relationships end-to-end, including briefs, delivery, reporting, communication and expectation management
• A track record of growing existing accounts through upselling, cross-selling or expanding client engagements
• Experience coordinating multidisciplinary teams across paid media, creative, analytics, CRO or development
• Strong commercial instincts, with the ability to connect digital activity to business outcomes and identify opportunities for growth
• Excellent communication and presentation skills, with the confidence to lead client conversations and build lasting relationships
• The ability to manage multiple accounts and projects while keeping stakeholders aligned and deliverables on track