Client Liaison Coordinator — 12-Month Parental Leave Cover (Flexible)

Unisson Disability; Hornsby; On-site; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Salary packaging

Annual leave loading 17.5%

Wellbeing leave

Employee Assistance Program

Flexible work options

Flu vaccinations

WHEREFIT membership

Milestone celebrations

Job summary

Unisson Disability is seeking a Client Liaison Coordinator for a 12-month parental leave cover. The role supports clients to renew their Service Agreements and Schedules of Support, ensuring services align with funding and client needs while partnering with internal teams and external stakeholders.

Duties include reviewing NDIS plans, coordinating renewal meetings, and ensuring accurate documentation. You will support continuous improvement and a positive client experience.

Qualifications

• Proven ability to build and maintain respectful relationships with clients and stakeholders.
• Strong attention to detail and commitment to accuracy in documentation and data entry.
• Great written and verbal communication, able to explain complex information and negotiate outcomes.
• Ability to manage multiple priorities and meet deadlines; sound understanding of NDIS funding, service agreements, and pricing.

Responsibilities

• Engage with clients, families, and stakeholders to review ongoing support needs and ensure services align with funding.
• Review NDIS plans and budgets to confirm service availability and alignment with funding.
• Coordinate and lead service renewal meetings to finalize Schedules of Support and Service Agreements.
• Collaborate with internal teams to ensure accuracy of documentation and data entry into relevant systems.
• Contribute to continuous improvement initiatives to enhance client experience and organisational processes.

Skills

Relationship building

Attention to detail

Communication

Priority management

NDIS knowledge

Job description

Unisson Disability is seeking a Client Liaison Coordinator for a 12-month parental leave cover. The role supports clients to renew their Service Agreements and Schedules of Support, ensuring services align with funding and client needs while partnering with internal teams and external stakeholders.

Duties include reviewing NDIS plans, coordinating renewal meetings, and ensuring accurate documentation. You will support continuous improvement and a positive client experience.