NDIS Support Coordinator (Fixed Term)

Uniting; Campbelltown; Hybrid; AUD 55,000 - 76,000; Full time

Benefits offered by this job

Flexible work arrangements

Comprehensive induction training

Referral bonus

Job summary

Uniting NSW.ACT is seeking a Support Coordinator to help participants access and coordinate NDIS supports across multiple NSW office sites, including North Parramatta, Leichhardt, and Campbelltown. This role offers hybrid work with 2 days remote and 3 days in the office, starting at SCHADS Level 4.1 with salary packaging up to $18,550.

You will engage with participants to navigate funding, providers, and supports, using person-centred approaches to build independence and outcomes.

Qualifications

• Diploma or higher qualification in disability/community services or allied health.
• Knowledge of the NDIS Code of Conduct.
• Knowledge of the NDIS Practice Standards and the NDIS Act 2013 and rules.
• Experience with person-centred approaches that support people to build capacity for choice and control.

Responsibilities

• Explore mainstream, community, advocate, informal and NDIS provider options with participants.
• Support participants to establish MyID, navigate the NDIS Portal, and service agreements with providers.
• Negotiate services and prices for quotable supports.
• Arrange assessments to determine funding needs (e.g. complex home modifications).
• Liaise with Plan Managers on funding, support types, payments.
• Link participants to mainstream/community services.
• Strengthen participants’ capacity to coordinate supports and participate in the community.
• Resolve problems or issues arising and manage service changes.

Skills

Excellent report writing

Time management

Record-keeping

People coordination

Education

Diploma or higher tertiary qualifications in disability/community services/social sciences/allied health

Tools

Microsoft Office

Client database systems

Job description

Full-time, 12-month contract with a view to permanency. 38 hours per week from Monday to Friday across our North Parramatta, Leichhardt, and Campbelltown office sites as required

About the Opportunity

Employment Type: Full-time, 12-month contract, working 38 hours per week Monday to Friday, with the potential for ongoing employment, subject to business needs
Flexibility: Hybrid work from home 2 days per week and 3 days in the office
Location: Work across our North Parramatta, Leichhardt or Campbelltown sites as required from the office closest to your clients
Pay: Starting from SCHADS Level 4.1, $46.70 per hour + Super, plus salary packaging of up to $18,550 (less tax)

As the Support Coordinator, your role specifically will:

• Explore mainstream, community, advocate, informal and NDIS provider options with participants so they are engaged in the decision making of choices and options available.
• Support participants to establish their MyID account, navigate the NDIS Portal, negotiate services to be provided and support participants to establish service agreements with providers of their choice.
• Negotiate services and prices as part of any quotable supports as decided by the participant.
• Arrange any relevant assessments to determine the nature and type of funding required (e.g. complex home modifications).
• Liaise with Plan Managers on funding, support types, payments etc. where relevant.
• Link participants to mainstream and/or community services (e.g. housing, education, transport, health) as required.
• Strengthen and enhance participants capacity to coordinate supports, self-direct and manage supports and participate in the community, including providing participants with assistance to:
• Resolve problems or issues that arise.
• Understand their responsibilities under service agreements.
• Change or end a service agreement.

Take a look at Uniting’s Support Coordination page for more information Support coordination (NDIS) (uniting.org) or read the position description Support Coordinator Position Description

What you need to succeed

Essential Qualifications

• Diploma or higher tertiary qualifications in disability/community services/social sciences/allied health and equivalent knowledge/experience.

Experience

• Knowledge of the NDIS Code of Conduct
• Knowledge of the NDIS Practice Standards and the NDIS Act 2013 and rules
• Sound understanding of the complex needs of people with disabilities and their families/ nominees/authorised representatives.
• Experience of effective and contemporary disability support models.
• Experience in developing and implementing person-centred approaches that support people to build their capacity for choice and control over their own lives
• Proven ability to establish active partnerships and achieve common desired outcomes with communities and other organisations.
• Proficient in the use of Microsoft Office and client database systems.
• Excellent report writing, time management and record-keeping skills.

Even Better

• Fluency in a language other than English.
• Experience in working with First Nations communities and people from culturally and linguistically diverse backgrounds.

Mandatory prerequisite to employment requirements

• Current Austraian driver's licence and willingness to use own or private vehicle (with relevant insurances) for work-related travel.
• paid NSW Working with Children Check (Service NSW)
• paid NDIS Worker Screening Check (Service NSW)
• National Criminal Record Check

In return we offer

• Maximum allowable up to $18,550 salary packaging available (visit https://accesspay.com.au/ for more information).
• Flexible work arrangements
• Comprehensive induction training from Day 1 including buddy shifts.
• Referral bonus can be generously rewarded for referring a friend who joins Uniting.
• Receive paid travel entitlements, making your work more convenient and accessible.
• Extensive opportunities for professional growth.
• A supportive and inclusive work environment.
• Corporate discounts and cash-back programs with major retailers

Should you have any questions, please contact Sarah from Uniting’s Talent Acquisition Team at *****@uniting.org for more information.

About Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.