Client Liaison Officer

Emble Allied Health; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Team support

Quarterly team connection afternoons

Flexible working arrangements

Job summary

Emble Allied Health, a large private practice in Mill Park, Melbourne, seeks a Client Liaison Officer for full-time, Mon-Fri, 8:30am–4:30pm. Salary-based with super and leave loading. Support families and clinicians with administrative tasks and client services.

The role involves managing inquiries, invoicing, bookings and documentation to uphold confidentiality and high service standards within an allied health environment.

Qualifications

• At least 2 years experience in an administrative role.
• Current Working with Children Check and Police Check.
• Current Driver's Licence and access to a fully insured car.
• Eligibility to work in Australia.
• NDIS/Medicare knowledge is highly regarded.

Responsibilities

• Provide administrative support to Emble families and clinicians.
• Provide exceptional client service that exceeds client expectations.
• Assist clients in person and over the phone to discuss Emble’s services, policies and ethos/values.
• Manage and respond to general enquiries and referrals for therapy services, plus other inbound enquiries.
• Issue invoices and process payments (NDIS, Medicare, Private Health Insurance, etc.).
• Develop and maintain administrative records.
• Book, reschedule and manage initial consultations, therapy sessions and meetings.
• Organise and track client documentation with confidentiality and compliance.
• Maintain office stationery and ensure supplies are stocked.
• Ensure office cleanliness and hygiene standards.

Skills

Communication

Interpersonal skills

Multi-tasking

Confidentiality

Customer service

Job description

Emble Allied Health is a large private practice that offers family-centred and evidence-based Speech Pathology, Occupational Therapy, Psychology, Dietetics, Feeding Therapy, Art Therapy, Physiotherapy and Key Working services to children, young people and their families.

We operate from our purpose-built and modern 715sqm clinic space located in Mill Park.

We value collaboration, curiosity and care - both in how we work with families and how we support one another as a team.

About Us

Emble Allied Health is a large private practice that offers family-centred and evidence-based Speech Pathology, Occupational Therapy, Psychology, Dietetics, Feeding Therapy, Art Therapy, Physiotherapy and Key Working services to children, young people and their families.

We operate from our purpose-built and modern 715sqm clinic space located in Mill Park.

We value collaboration, curiosity and care - both in how we work with families and how we support one another as a team.

About the Role

We’re looking for a values-aligned Client Liaison Officer who enjoys working collaboratively with others and being a touch point support for families accessing allied health services.

We are seeking a Client Liaison Officer to join our team full-time, on an ongoing basis.

Days of work: Monday - Friday

Hours: 8:30am - 4:30pm

This is a salary based position + superannuation and leave loading.

Duties and Responsibilities of the Client Liaison Officer may include:

• Provide administrative support to Emble families and clinicians

• Provide exceptional client service that exceeds client expectations

• Supporting clients in person and over the phone to discuss Emble’s key service offering, policies and practice ethos/values.

• Manage and respond to general enquiries and referrals for Therapy services, as well as all other inbound enquiries.

• Issue invoices and take payments for services (including NDIS, Medicare, Private Health Insurance etc.)

• Develop and maintain administrative records.

• Book, reschedule and manage books of initial consultations, therapy sessions and meetings.

• Distribution and tracking of client documentation which may require completion or renewal, including intake documentation, NDIS plans and service agreements.

• Organise office stationery (including items for communal areas, such as the kitchens and bathrooms), ensuring supplies are maintained and ordered in advance to ensure no material runs out.

• Ensure office cleaning is taking place and standards of hygiene and tidiness across the office and its amenities are taking place.

About You

We aren't just looking for someone to answer the phones, but a person that is truly passionate about making a difference in the lives of others.

Administration forms the backbone of Emble Allied Health, and as such, your role is integral to our growth as a practice and to our relationships with our clients, their families and the wider community.

As the face of Emble Allied Health, you are warm, bubbly, motivated and professional in your approach when interacting and serving the families and stakeholders that make up our Emble community

We are looking for someone who:

• Is passionate about delivering compassionate and considered service.

• Demonstrates excellent interpersonal and communication skills.

• Demonstrates ability and experience managing multiple administrative tasks with strong attention to detail.

• Ability to work collaboratively within a team.

• Demonstrated alignment with a client-centred, ethical, and values-driven approach to care, including maintaining professionalism, confidentiality, and a commitment to continuous improvement.

• Strong ability to prioritise tasks, manage competing demands, and adapt in a dynamic environment while maintaining high standards of service delivery.

• Is experienced in managing client documentation, while maintaining confidentiality and meeting legal requirements (NDIS and allied health administration experience highly regarded.)

Essential Requirements

• Current Working with Children Check (Employment)

• Current Police Check (or willingness to obtain).

• Current Drivers Licence and access to a reliable, comprehensively insured car.

• At least 2 years experience in an administrative role.

• Eligibility to work in Australia.

Highly Regarded

• Previous experience in a similar administrative role, within an allied health or medical setting.

• Strong knowledge of the National Disability Insurance Scheme (NDIS) and Medicare funding.

• Strong understanding of the areas of Speech Pathology, Occupational Therapy, Psychology, Physiotherapy, Key Working, Dietetics, Feeding Therapy and/or Art Therapy.

What We Offer

We're committed to creating an environment where staff feel supported to build a rewarding and sustainable career. We offer:

• A supportive and collaborative Client Liaison Officer Team to work alongside

• Quarterly team connection afternoons

• Open discussions around flexible working arrangements, including options such as occasional working from home or compressed work weeks where operationally appropriate.

For all enquiries about this role, please feel free to get in touch with us.

Enquiries to: Makayla Rao (Chief Operating Officer)

Ph: 03 9070 0***

E: ****@emble.com.au

www.emble.com.au

Check us out on Instagram and Facebook - @emblealliedhealth