Coordinator - Home & Community

Carinya Care Services; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

The Community Services Coordinator role at St Jude's Health Care Group focuses on delivering person-centered aged care, allied health and disability services. Based in our West Perth office, you will manage staff and oversee client funding to meet budgetary requirements while ensuring high client satisfaction.

You will build relationships with clients, families and stakeholders, monitor plans, and drive continuous improvement through performance appraisals and compliant practice.

Qualifications

• Qualifications/certifications within the NDIS framework or equivalent experience.
• Excellent documentation and reporting skills.
• Strong people skills and stakeholder communication.
• NDIS screening clearance, WWCC, WA driver's license and reliable vehicle.

Responsibilities

• Work closely with clients to ensure funds and services are used effectively.
• Confirm supports plans are followed and progress notes are high quality.
• Manage and support a team of support workers.
• Ensure services are compliant and risks are managed.

Education

NDIS qualifications or experience

Tools

NDIS reporting

Stakeholder communication

Performance appraisal leadership

Continuous improvement

Mental health experience

Job description

St Jude's Health Care Group is a trusted provider of Aged Care, Allied Health and Disability Services, established in 1982.With a strong reputation built over four decades and as a purpose-driven organisation, we operate with a clear philosophy:we do not provide any service that isn't good enough for our own families.

Role Summary

The role of the Community Services Coordinator is to ensure that we are delivering optimal, person-centered services that are satisfying the needs of our clients. The role involves regular contact with clients as well as their families and other stakeholders, seeking to build meaningful, lasting relationships with them. You will take responsibility for staffing levels and manage the performance of the support workers who deliver services to your clients. You will have the accountability for utilising provided funds and for meeting budgetary requirements. The ultimate performance indicator for the role is the satisfaction of your clients.

Responsibilities and Duties

• Working closely with clients to ensure that their funds and services are being used and delivered as effectively as possible
• Confirming that support plans are being followed and that progress notes of a high quality are being kept
• Managing and supporting and team of support workers
• Ensuring that our services are compliant, in line with standards and that we are effectively managing risks

This is a full time role based out of our new West Perth office. Monday to Friday 9am - 5pm!

Skills, Attributes and Experience

The ideal candidate will have a proven track record of providing quality services within person-centered or community programs. This will ideally include experience managing participants who have complex mental health issues or challenging behaviours. You will have an understanding of the NDIS funding model and associated reporting requirements and utilise this to solve problems and work with stakeholders to resolve complaints. We are looking for proactive self-starters who will lead performance appraisals and identify areas for growth and development as part of a continuous improvement plan.

Key requirements for the role include:

• Relevant qualifications/certifications or significant experience within the NDIS framework
• Excellent documentation and reporting skills
• Strong people skills and the ability to communicate effectively with a range of stakeholders
• Must possess or be willing to obtain an NDIS screening clearance, a WWCC, a WA drivers licence and a reliable vehicle

St Jude's NDIS are proud to be an equal opportunity employer.

If the above opportunity is one that excites and encourages you, we would welcome and encourage your application.

If your application is selected for progression then we will be in touch to discuss it with you soon.