Client Growth & Retention Specialist

Pine Services Group; Central Coast Council; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive benefits package

Generous leave entitlements

Professional development opportunities

People-first culture

Job summary

Pine Services Group seeks a Customer Growth Specialist to own the post-sale client relationship, retain clients, and grow revenue within the existing base while coordinating with delivery, support, and ISV teams to meet commitments. This full-time hybrid role in Australia reports to the Head of Sales.

Responsibilities include managing onboarding of partner-switch clients, defining commercial terms, pursuing upsell opportunities, and reporting expansion and pipeline monthly.

Qualifications

• Experience in Customer Success, Account Management, or Client Services.
• Commercial acumen with growth targets and account-level P&L.
• Experience with customer lifecycle management and retention strategies.
• Track record of managing escalations in multi-stakeholder environments.
• Strong communication with clients and internal teams.
• Proficient in HubSpot CRM or equivalent.

Responsibilities

• Own post-sale client relationship and drive revenue growth within the existing base.
• Act as bridge between clients and delivery, support, and ISV teams to align expectations.
• Manage onboarding of partner-switch clients and define deliverables for new agreements.
• Identify upsell/cross-sell opportunities and coordinate with Sales on strategy and timing.
• Serve as primary escalation contact for active delivery and managed support clients.
• Maintain client health, quarterly business reviews, and advocacy programs.

Skills

Customer Success

Account Management

Growth targets

Escalation handling

Clear communicator

HubSpot CRM

Tools

HubSpot CRM

Job description

Pine Services Group seeks a Customer Growth Specialist to own the post-sale client relationship, retain clients, and grow revenue within the existing base while coordinating with delivery, support, and ISV teams to meet commitments. This full-time hybrid role in Australia reports to the Head of Sales.

Responsibilities include managing onboarding of partner-switch clients, defining commercial terms, pursuing upsell opportunities, and reporting expansion and pipeline monthly.