Client Growth & Business Development Director

Peak Energy, Inc.; Toowoomba Regional; On-site; AUD 75,000 - 110,000; Full time

Job summary

Eudoxia is seeking an Account Manager – Client Growth & Business Development to strengthen client relationships and identify new opportunities within our Employee Assistance Services offering. You will manage an allocated portfolio, develop account plans, and collaborate with Growth, Allied Health and Marketing teams to develop proposals, tenders and new business opportunities.

As a daytime intake backup, you’ll provide coverage during peak periods, support inquiries, and help ensure

Qualifications

• Experience in account management or sales with client relationships.
• Ability to conduct discovery conversations to understand client needs.
• Strong written communication and proposal/tender responses.
• CRM discipline and diligent pipeline management.
• Willingness to learn intake processes and provide backup.
• Experience in developing commercial opportunities with business clients.
• Knowledge of tender/EOI/RFQ submissions.
• Ability to coordinate with internal stakeholders.

Responsibilities

• Manage an allocated portfolio of Eudoxia clients and become the trusted commercial point of contact.
• Build strong relationships with client stakeholders and understand their changing needs and priorities.
• Develop account plans around contract requirements, renewals, service performance and growth opportunities.
• Use client feedback, service insights and utilisation information to identify opportunities for additional services, awareness programs and training.
• Coordinate renewal and expansion conversations and maintain accurate account and pipeline information in our CRM.
• Work closely with our clinical and operational teams to ensure proposed services are achievable and appropriately supported.
• Follow up new enquiries, event contacts and marketing campaigns and turn suitable leads into qualified opportunities.
• Conduct discovery conversations to understand client needs and identify where Eudoxia can add value.
• Undertake targeted outbound business development across agreed sectors and accounts.
• Build and maintain a consistent prospecting and follow-up pipeline.
• Coordinate EOIs, RFQs and tender submissions, including gathering information, drafting approved content and managing deadlines.
• Prepare draft commercial proposals and pricing for review and approval.
• Maintain current capability statements, case studies and other business development resources.
• You’ll play an important role in helping Eudoxia put forward compelling responses to new business opportunities.
• Completing structured training in intake processes and systems.
• Supporting intake calls and eligibility checks.
• Coordinating practitioner bookings where required.
• Using Provider Manager and relevant systems appropriately.
• Maintaining accurate records and handovers.
• Escalating urgent or clinical matters through established procedures.
• Working within your training, authority and approved processes.

Skills

Account management

Client relationship management

Business development

Sales

Discovery conversations

Proposal writing

Tender submissions

Stakeholder management

Pipeline management

Tools

CRM software

Job description

Eudoxia is seeking an Account Manager – Client Growth & Business Development to strengthen client relationships and identify new opportunities within our Employee Assistance Services offering. You will manage an allocated portfolio, develop account plans, and collaborate with Growth, Allied Health and Marketing teams to develop proposals, tenders and new business opportunities.

As a daytime intake backup, you’ll provide coverage during peak periods, support inquiries, and help ensure