Client‑Focused Insurance Admin Secretary (Hybrid)

Kaleidoscope Legal Recruitment; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid flex working model

End of Year leave (1 day first year, 4

Wellbeing leave (up to 4 extra days) &

$299 reimbursement for wellbeing

22 Weeks Parental leave with superann

Annual Leave Loading 17.5%

Job summary

Maurice Blackburn, a leading Australian law firm, invites applications for a 12-month fixed-term role in our Superannuation and Insurance team in Melbourne. You will support client communications, manage administrative tasks, and help prepare legal documents while delivering exceptional client service.

Experience in a customer-facing role is valued; legal background is not required. This position emphasizes a client-first approach, strong attention to detail, and the ability to build positive

Qualifications

• Experience in a customer service, administration or other client-facing role
• Professional, empathetic and client-focused approach
• Confident communicating with internal and external stakeholders
• Excellent organisational and time management skills
• Ability to prioritise competing tasks in a fast-paced environment
• Strong attention to detail and a proactive approach to work

Responsibilities

• Answer client enquiries and assist or direct calls as appropriate
• Provide timely updates to clients while managing expectations
• Manage administrative tasks across client files from opening through to completion
• Prepare client correspondence and legal documents as required
• Coordinate diaries, appointments and meetings
• Process incoming mail and documentation
• Provide general administrative support to the team

Skills

Client-focused

Customer service

Communication

Organisational skills

Time management

Attention to detail

Proactive

Stakeholder communication

Job description

Maurice Blackburn, a leading Australian law firm, invites applications for a 12-month fixed-term role in our Superannuation and Insurance team in Melbourne. You will support client communications, manage administrative tasks, and help prepare legal documents while delivering exceptional client service.

Experience in a customer-facing role is valued; legal background is not required. This position emphasizes a client-first approach, strong attention to detail, and the ability to build positive