Legal Assistant (Pre Claims)

Maurice Blackburn; Melbourne; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Ongoing coaching and career devt

End of Year leave: 1 day first year, 4

Mental health framework with wellbeing

22 Weeks Parental leave with superann

Rewards and discounts platform

Hybrid flex working model

Annual Leave Loading 17.5%

Job summary

Maurice Blackburn is seeking a motivated administrator for a 12-month fixed-term role within the Superannuation and Insurance team in Melbourne. The role supports clients who are accessing insurance benefits through their superannuation, focusing on empathy, organisation, and strong client communication.

No legal experience is required, just a customer-facing background and a client-first approach. This position offers a supportive team environment, hybrid working options, and opportunities to

Qualifications

• Proactive client-facing service experience
• Strong organisational skills and attention to detail
• Ability to manage multiple administrative tasks efficiently

Responsibilities

• Answer client enquiries and direct calls as appropriate
• Provide timely updates to clients and manage expectations
• Manage client files from opening to completion
• Prepare client correspondence and legal documents
• Coordinate diaries, appointments and meetings
• Process incoming mail and documentation
• Provide general administrative support to the team

Skills

Client-focused

Customer service

Stakeholder communication

Organisational & time management

Prioritisation

Attention to detail

Job description

Company Description

For over 100 years, Maurice Blackburn has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look beyond the immediate challenge to support people in moments that matter across their lives, and continually push for better solutions for our clients. We invest in and empower our people to stand up for what we believe in and go fearlessly forward together.

We work on real cases, achieving important and positive results in real people’s lives, which is why we are one of Australia’s most respected law firms. Maurice Blackburn, experience you can count on.

We welcome fearless thinkers.

About the Role

Our Superannuation and Insurance team helps clients who can no longer work due to illness or injury access the insurance benefits available through their superannuation. This includes Total and Permanent Disability (TPD), Income Protection and Life Insurance claims, providing guidance and support during what can be a challenging time.

This 12-month fixed-term opportunity is your chance to join a supportive and well-respected team at Maurice Blackburn. We're looking for a motivated and organised individual who communicates confidently, enjoys working with clients and brings experience from a customer-facing role. Legal experience isn't required - what matters is a client-first approach, strong attention to detail and the ability to build positive relationships with people from all walks of life.

Key Responsibilities

• Answer client enquiries and assist or direct calls as appropriate
• Provide timely and accurate updates to clients while managing expectations
• Manage administrative tasks across client files from opening through to completion
• Prepare client correspondence and legal documents as required
• Coordinate diaries, appointments and meetings
• Process incoming mail and documentation
• Provide general administrative support to the team

What We're Looking For

• A professional, empathetic and client-focused approach
• Experience in a customer service, administration or other client-facing role
• Confidence communicating with a range of internal and external stakeholders
• Excellent organisational and time management skills
• Ability to prioritise competing tasks and work effectively in a fast-paced environment
• Strong attention to detail and a proactive approach to work

Team MB Benefits:

• Ongoing coaching and career development opportunities
• End of Year leave, 1 day first year, 4 days after 2 years
• Comprehensive mental health framework, including wellbeing leave (up to 4 extra days per year) and $299 reimbursement
• 22 Weeks Parental leave with your superannuation guaranteed and back-to-work transition policy
• Rewards and recognition platform with fitness, retail, and entertainment discounts
• A hybrid flex working model
• 17.5% Annual Leave Loading

just to name a few. *T's & C's apply

Our shared values represent what we stand for and guide how we act, with Courage; Compassion; Collaboration; Fairness and Tenacity.

We love that you have a life outside of work and we’re happy to support yours. We provide you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive. Here we are committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, sexual orientation, gender identity, disability, religion, age and family arrangements. Applications from First Nations People are encouraged.

Are you ready to join us on a journey to extend access to justice to more Australians, in an organisation and role in which every action you take makes a difference?

Additional Information

Our Circle Back Initiative partnership means we’re committed to responding to every applicant.

Please note that all successful candidates will be required to undergo background checks as part of our commitment to maintaining a safe and compliant workplace