Legal Assistant (Pre Claims)

Maurice Blackburn Lawyers; Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Maurice Blackburn Lawyers in Melbourne is seeking a motivated and organized individual to join our Superannuation and Insurance team. You will provide client-focused administrative support, manage communications, and help clients access insurance benefits tied to their superannuation.

Previous legal experience isn’t required, but a client-first mindset, strong attention to detail, and excellent communication skills are essential in this busy, hybrid role with opportunities for growth and

Qualifications

• Excellent verbal and written communication skills.
• Experience in a customer service, administration or other client-facing role.
• Professional, empathetic and client-focused approach.
• Ability to build positive relationships with a wide range of people.

Responsibilities

• Answer client enquiries and assist or direct calls as appropriate.
• Provide timely and accurate updates to clients while managing expectations.
• Manage administrative tasks across client files from opening through to completion.
• Prepare client correspondence and legal documents as required.
• Coordinate diaries, appointments and meetings.
• Process incoming mail and documentation.
• Provide general administrative support to the team.

Skills

Communication skills

Client-facing

Customer service

Administration

Time management

Attention to detail

Job description

For over 100 years, Maurice Blackburn has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look beyond the immediate challenge to support people in moments that matter across their lives, and continually push for better solutions for our clients. We invest in and empower our people to stand up for what we believe in and go fearlessly forward together.

We work on real cases, achieving important and positive results in real people’s lives, which is why we are one of Australia’s mostrepected law firms.Maurice Blackburn, experience you can count on.

About the Role

Our Superannuation and Insurance team supports people who can no longer work due to illness or injury to access the insurance benefits attached to their superannuation. We assist clients with Total and Permanent Disability (TPD), Income Protection and Life Insurance claims, helping them navigate what can often be a challenging time in their lives.

This is an exciting opportunity to join a supportive and well-respected team at Maurice Blackburn. We're looking for a motivated and organised individual with strong communication skills, a passion for helping people and experience in a customer-facing role. Previous legal experience isn't required, but you'll bring a client-first mindset, strong attention to detail and the ability to build positive relationships with a wide range of people.

Key Responsibilities

• Answer client enquiries and assist or direct calls as appropriate
• Provide timely and accurate updates to clients while managing expectations
• Manage administrative tasks across client files from opening through to completion
• Prepare client correspondence and legal documents as required
• Coordinate diaries, appointments and meetings
• Process incoming mail and documentation
• Provide general administrative support to the team

What We're Looking For

• Excellent verbal and written communication skills
• A professional, empathetic and client-focused approach
• Experience in a customer service, administration or other client-facing role
• Confidence communicating with a range of internal and external stakeholders
• Excellent organisational and time management skills
• Ability to prioritise competing tasks and work effectively in a fast-paced environment
• Strong attention to detail and a proactive approach to work
• Ongoing coaching and career development opportunities
• End of Year leave, 1 day first year, 4 days after 2 years
• Comprehensive mental health framework, including wellbeing leave (up to 4 extra days per year)and $299 reimbursement
• 22 Weeks Parental leave with your superannuation guaranteed and back-to-work transition policy
• Rewards and recognition platform with fitness, retail, and entertainment discounts
• A hybrid flex working model
• 17.5% Annual Leave Loading

… just to name a few. *T's & C's apply

Our shared values represent what we stand for and guide how we act, with Courage; Compassion; Collaboration; Fairness and Tenacity.

We love that you have a life outside of work and we’re happy to support yours. We provide you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive. Here we are committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, sexual orientation, gender identity, disability, religion, age and family arrangements. Applications from First Nations People are encouraged.

Are you ready to join us on a journey to extend access to justice to more Australians, in an organisation and role in which every action you take makes a difference?

Additional Information

Our Circle Back Initiative partnership means we’re committed to responding to every applicant.

Please note that all successful candidates will be required to undergo background checks as part of our commitment to maintaining a safe and compliant workplace.