Front Desk & Operations Administrator

CSE; Cumberland; On-site; AUD 50,000 - 65,000; Full time

Job summary

CSE Crosscom in New South Wales invites applications for an Administrator who will be the friendly face of the branch and provide essential admin, reception and customer support. You will work closely with Sales, Service, Operations and Procurement to keep daily activities running smoothly.

The role requires proactive, organised individuals with strong communication skills, capable of managing competing priorities and delivering high-quality service in a busy environment.

Qualifications

• Previous reception and call-handling experience essential.
• Strong Microsoft Office skills, particularly Excel.
• Experience in customer service or another customer-focused environment.
• Excellent attention to detail and accuracy.
• Strong organisation and prioritisation skills.

Responsibilities

• Welcoming visitors and managing reception.
• Answering, screening and directing incoming calls.
• Providing professional and friendly customer service.
• Supporting Sales, Service and Operations teams with day-to-day administration.
• Processing sales orders, quotes, returns and customer documentation.
• Assisting with goods receipting, picking, packing and dispatch.
• Maintaining accurate records, stock information and ERP system updates.
• Liaising with customers, suppliers and other branches.
• Following up orders and updating delivery timeframes.
• Supporting service and warranty administration.
• Inventory administration and stock transfers.

Skills

Reception experience

Customer service

Organisational skills

Communication skills

Tools

ERP systems

Microsoft Excel

Job description

CSE Crosscom in New South Wales invites applications for an Administrator who will be the friendly face of the branch and provide essential admin, reception and customer support. You will work closely with Sales, Service, Operations and Procurement to keep daily activities running smoothly.

The role requires proactive, organised individuals with strong communication skills, capable of managing competing priorities and delivering high-quality service in a busy environment.