Sydney Onsite Customer Experience Specialist

Sercanto; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

BYD Australia is seeking a Customer Experience Representative to be the first point of contact for customers, responding to inquiries, resolving issues, and ensuring a positive experience at every interaction. The role is based in NSW Sydney and requires five days onsite.

You will manage tickets, provide timely responses, build rapport over phone and online channels, and collaborate with cross-functional teams to improve service quality while protecting customer data.

Qualifications

• Minimum 1 year experience in customer service or call center.
• Customer-first mindset with proactive problem-solving.
• Excellent communication and listening skills.
• Ability to work independently and as part of a team.
• Strong time management and multitasking abilities.
• Experience in automotive or luxury retail is a plus.
• Australian work rights without visa restrictions.
• Proficient in MS Word, Excel, PowerPoint, Teams, SharePoint, and Outlook.

Responsibilities

• Handle customer inquiries and complaints via phone, chat, email, and social media.
• Create and manage tickets, ensuring timely resolution and closure.
• Build rapport with customers and maintain high service quality.
• Document interactions accurately and share feedback with relevant teams.
• Protect customer data and comply with security standards.

Skills

Customer service

Call center experience

Communication skills

Problem-solving

Time management

Teamwork

Attention to detail

Ethics & confidentiality

Tools

MS Word

Excel

PowerPoint

Teams

SharePoint

Outlook

Job description

BYD Australia is seeking a Customer Experience Representative to be the first point of contact for customers, responding to inquiries, resolving issues, and ensuring a positive experience at every interaction. The role is based in NSW Sydney and requires five days onsite.

You will manage tickets, provide timely responses, build rapport over phone and online channels, and collaborate with cross-functional teams to improve service quality while protecting customer data.