Client Experience Specialist – ESOP, Growth & Impact

Weploy; Sydney; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

ESOP

5 weeks annual leave

Modern Sydney CBD office

Job summary

Weploy in Sydney is seeking a Customer Support Coordinator to help clients and partner organisations with clear information and confident communication. The role is phone-based (80% of the day) and focuses on guiding customers through applications and milestones while working with legal, credit and operations teams.

You'll join a high-growth fintech with ESOP, 5 weeks annual leave and a modern Sydney CBD office.

Qualifications

• Genuinely cares about people.
• Communicates clearly and confidently.
• Stays calm under pressure; emotionally resilient.
• Thrives in a fast-paced, structured start-up environment.

Responsibilities

• Supporting customers and partners via phone and email.
• Handling inbound and outbound calls with warmth and professionalism.
• Providing updates on applications and next steps.
• Guiding customers through documentation and key milestones.
• Following up proactively to keep matters moving.
• Working closely with internal legal, credit and operations teams.
• Managing competing priorities in a fast paced environment.
• Supporting clients with care, patience and professionalism.

Skills

Clear communication

Emotional resilience

Calm under pressure

Fast-paced environment

Willingness to learn

Job description

Weploy in Sydney is seeking a Customer Support Coordinator to help clients and partner organisations with clear information and confident communication. The role is phone-based (80% of the day) and focuses on guiding customers through applications and milestones while working with legal, credit and operations teams.

You'll join a high-growth fintech with ESOP, 5 weeks annual leave and a modern Sydney CBD office.