Contact Centre Consultant - Melbourne Weployee

Weploy; City of Melbourne; On-site; AUD 100,000 - 125,000; Full time

Job summary

A recruitment technology firm in Melbourne is seeking candidates for customer service roles. You'll answer calls, emails, and chats while achieving key performance metrics in a supportive team environment. Ideal candidates should have recent phone-based experience, a customer-centric mindset, and exceptional communication skills. Flexible, hybrid, and remote roles available.

Benefits

Great pay – above award $34.48 per hour + super

Career growth with leading brands

No lengthy applications

Qualifications

• 6-12 months of recent call centre or high-volume phone-based experience.
• Full-time availability (Mon-Fri) – Visa holders must be eligible for full-time work.
• Professional references from previous employers.

Responsibilities

• Help customers daily – Answer calls, emails & chats (50-60 per day).
• Achieve key metrics – Handling time, quality & customer satisfaction.
• Supportive & dynamic team – Work with like-minded people.

Skills

Customer centric mindset

Exceptional communication skills

Resilience

Job description

Melbourne

Simplify Your Job Search with Weploy

At Weploy we're on a mission to make recruitment, not suck. We make finding work simpler and better. Our in-house technology instantly matches talented candidates (our Weployee community) with incredible job opportunities across Australia. Whether you're looking for flexible, hybrid, or remote roles, Weploy connects you to top-tier brands without the stress of long hiring processes.

Why Join our Melbourne Weployee Community?

Access upcoming contact centre roles before anyone else
Great pay – above award $34.48 per hour + super
Career growth – work with some of Australia’s leading brands and progress in your career
No lengthy applications – we match you directly with roles that fit your skills

Customer Service Roles – Make a Difference!
Full-time hours | Start ASAP
Help customers daily – Answer calls, emails & chats (50-60 per day)
Achieve key metrics – Handling time, quality & customer satisfaction
Full training provided – Feel confident from day one
Supportive & dynamic team – Work with like-minded people

What You Need

Full-time availability (Mon-Fri) – Visa holders must be eligible for full-time work
6-12 months of recent call centre or high-volume phone-based experience
Customer centric mindset, you care about providing an A-class customer experience
Resilience & a can-do attitude in a fast-paced environment
Exceptional communication skills – both written and verbal
Professional references from previous employers

Ready to Get Started?

Apply now and kick-start your Weploy journey One of our dedicated Talent team members will connect with you soon!

Note: Please be advised that as part of our recruitment process, shortlisted candidates will be required to undergo a National Police Check and Employment Reference Checks.