Client Experience & Operations Executive

Doo Group; Sydney; On-site; AUD 50,000 - 70,000; Full time

Job summary

Doo Group in Sydney, Australia seeks an Operations Support professional to provide daily operational assistance to the team. You will handle deposits, withdrawals, account openings, and client issues while coordinating with internal departments to resolve requests.

Fluency in English and Mandarin is required, and candidates must have PR/citizenship or a valid working visa to join the team on site in Sydney.

Qualifications

• Customer service and operations support experience in Financial Services market.
• Strong service mindset and communication skills.
• Responsible, detail-oriented and able to work under pressure.
• Proficient in English and Mandarin
• PR or citizen or holder of a valid working visa

Responsibilities

• Provide daily operational support to the operational team.
• Check and follow up on deposits, withdrawals, account opening and other client-related issues.
• Coordinate with internal departments to resolve operational requests.
• Participate in cross-department rotation to understand operational processes.

Skills

Customer service

Operations support

Communication skills

Detail-oriented

Under pressure

Job description

• Provide daily operational support to the operational team.
• Check and follow up on deposits, withdrawals, account opening and other client-related issues.
• Coordinate with internal departments to resolve operational requests.
• Participate in cross-department rotation to understand operational processes.

Requirements

• Customer service, operations support experience in Financial Services market.
• Strong service mindset and communication skills.
• Responsible, detail-oriented and able to work under pressure.
• Proficient in English and Mandarin
• PR or citizen or holder of a valid working visa