Operations Officer - Mandarin Speaking

seek.com.au; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Career development and training

Work-life balance and inclusive work文化

Modern office facilities

Job summary

Taishin International Bank Brisbane Branch is seeking a bilingual Operations Officer. You will join the Operations Team to process back-office transactions, including deposit, loan, money market, FX and bond activities.

The role requires Mandarin and English fluency, strong customer service and attention to detail, and a collaborative mindset to support daily operations and policy updates.

Qualifications

• Fluent in Mandarin and English with strong writing and speaking ability.
• 1+ years in financial services or related activities preferred.
• Experience using banking systems to support daily operations.
• Academic qualification in finance or related field is valued.

Responsibilities

• Process back-office daily transactions including deposits, loans, and FX.
• Onboard clients, perform KYC checks, and input customer files.
• Assist in updating operations policies and procedures.
• Participate in user testing for new systems/functions.
• Perform ad-hoc duties as assigned.

Skills

Mandarin-English fluency

Customer service

Attention to detail

Problem-solving

Team collaboration

Education

Finance-related degree

Banking qualifications preferred

Job description

About the role

Taishin International Bank Brisbane Branch is seeking for a bilingual (Mandarin and English) Operations Officer to join our dynamic and growing Operations Team. This is an excellent opportunity who's passionate about building a long-standing career in Corporate Banking. Reporting to the Operations Manager, the Operations Officer is responsible to process all back office daily transactions including deposit, loan, money market, foreign exchange and bond.

What you'll be doing

• Process clients on-boarding KYC check and customer files input
• Process daily transactions including deposit, loan, money market, foreign exchange and bond
• Participate in user testing for new systems/functions
• Write/update operations policies and procedure
• Perform ad-hoc duties as assigned

What we're looking for

• Tertiary qualification in Finance or other relevant areas
• 1+ years' experience within financial or other relevant areas preferred
• Fluency in Mandarin and English, with strong written and verbal communication skills
• Excellent customer service orientation and problem-solving abilities
• Proficient in using banking systems and technology to support daily operations
• Strong attention to detail and ability to work accurately under pressure
• Collaborative mindset and willingness to work in a team-oriented environment
• Relevant qualifications in Banking, Finance or a related discipline would be highly regarded

What we offer

• Competitive salary and performance-based bonuses
• Opportunities for career development and ongoing training
• Supportive and inclusive work culture that values work-life balance
• Modern and well-equipped office facilities in a prime business location