Operations & Risk Support Assistant – Mandarin/Cantonese Preferred

GQC AUSTRALIA PTY LTD; Sydney; On-site; AUD 58,000 - 60,000; Full time

Job summary

GQC AUSTRALIA PTY LTD in Sydney is hiring an Operations & Risk Support Assistant to help with daily operations, document review and basic risk checking in a financial services setting. The junior role requires 1+ year in operations or compliance related work; strong attention to detail, reliability and the ability to follow procedures.

Mandarin or Cantonese language skills are advantageous. You will work on data entry, file maintenance, and reporting, collaborating with operations, compliance

Qualifications

• 1+ year of experience in operations, administration, client support, financial services operations, compliance support or a related role.
• Junior candidates with relevant exposure and strong willingness to learn are welcome to apply.
• Previous experience in financial services, banking, payments, exchange, OTC, transaction-based services or regulated business environments will be highly regarded.
• Compliance, risk, AML/CTF, KYC or customer due diligence exposure will be highly regarded, but specialist-level experience is not required.
• Strong attention to detail and ability to identify inconsistencies or missing information.

Responsibilities

• Assist with daily operational workflows and transaction-related administration.
• Support customer document collection, file updates and internal record keeping.
• Perform data entry and maintain accurate customer and transaction records.
• Follow up on missing documents, incomplete information or outstanding items.
• Coordinate with internal team members to ensure operational tasks are completed accurately and on time.

Skills

Attention to detail

Data entry

Microsoft Excel

Communication

Independent work

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

GQC AUSTRALIA PTY LTD is a Sydney-based financial services business providing foreign exchange and cross-border currency support for individual and business clients.

As our business continues to grow, we are seeking a responsible and detail-oriented Operations & Risk Support Assistant to support our daily operations, customer documentation review, transaction-related administration, basic risk checking and compliance support.

This is a junior-level role suitable for someone with 1+ year of operations, administration, client support, financial services or compliance-related experience. The successful candidate does not need to be a specialist, but should be careful, reliable, willing to learn and able to follow internal procedures accurately.

Previous exposure to compliance, risk, AML/CTF, customer due diligence, banking, payments, exchange or financial services operations will be highly regarded.

Role Description

The Operations & Risk Support Assistant is a full-time, on-site role based in Sydney, NSW.

This role will support the operations and compliance teams with customer file checking, document collection, transaction-related record keeping, data entry, internal follow-ups and basic risk review tasks.

The successful candidate will work closely with operations, compliance and management team members to ensure customer information, transaction records and supporting documents are accurate, complete and properly maintained.

This is not a senior or specialist role. However, it requires strong attention to detail, confidentiality, a responsible working attitude and the ability to follow processes carefully in a financial services environment.

Key Responsibilities

1) Operations Support

• Assist with daily operational workflows and transaction-related administration.
• Support customer document collection, file updates and internal record keeping.
• Perform data entry and maintain accurate customer and transaction records.
• Follow up on missing documents, incomplete information or outstanding items.
• Coordinate with internal team members to ensure operational tasks are completed accurately and on time.

2) Basic Risk & Compliance Support

• Assist with basic customer documentation checks and customer due diligence support.
• Review customer information and supporting documents for completeness and consistency.
• Help identify missing information, documentation gaps or unusual items that require further review.
• Escalate potential issues to the operations, compliance or management team when required.
• Follow internal procedures, compliance guidelines and risk control processes.

3) Client & Internal Communication

• Assist with client follow-ups regarding required documents or basic process updates.
• Communicate clearly and professionally with internal team members, clients and stakeholders.
• Support Mandarin or Cantonese-speaking clients where required.
• Maintain confidentiality when handling customer, transaction and company information.

4) Reporting & Administration

• Maintain organised records for internal review, compliance checking and audit purposes.
• Assist with preparing basic operational summaries, risk notes and internal reports.
• Track outstanding documents, follow-up items and process status.
• Support improvements to documentation standards and internal workflows.

About You

• 1+ year of experience in operations, administration, client support, financial services operations, compliance support or a related role.
• Junior candidates with relevant exposure and strong willingness to learn are welcome to apply.
• Previous experience in financial services, banking, payments, exchange, OTC, transaction-based services or regulated business environments will be highly regarded.
• Compliance, risk, AML/CTF, KYC or customer due diligence exposure will be highly regarded, but specialist-level experience is not required.
• Strong attention to detail and ability to identify inconsistencies or missing information.
• Reliable, organised and able to follow internal procedures carefully.
• Comfortable with routine documentation, data checking and administrative follow-up work.
• Good written and verbal communication skills.
• Good computer skills, including Microsoft Excel, Word and Outlook.
• Able to work independently while also collaborating with operations and compliance teams.
• Mandarin or Cantonese language skills are highly preferred due to our client base and business operations.
• Australian Permanent Residency or Australian/New Zealand citizenship is highly preferred due to long-term work rights requirements.

Highly Regarded

• Previous experience in a financial services or regulated business environment.
• Experience reviewing client documents, transaction records or operational files.
• Experience working with Mandarin or Cantonese-speaking clients or stakeholders.
• Strong Excel skills and experience maintaining structured records.
• Interest in building a long-term career in operations, risk or compliance.

Salary & Work Arrangement

• Salary Range: AUD $58,000 – $60,000 per annum, plus superannuation
• Employment Type: Full-time
• Work Arrangement: On-site
• Location: Sydney NSW 2000

Why Join Us

This is an opportunity to join a growing Sydney-based financial services business and gain practical exposure to operations, documentation review, risk support and compliance processes.

You will work closely with operations, compliance and management teams while developing hands-on experience in a professional financial services environment.

This role is well suited to someone who is detail-oriented, responsible and interested in building a long-term career in operations, risk or compliance.